Have yet to receive the confirmation email for cancellation

[BillP3]

Sadly (?) I think I am done with Rogers Ignite TV, homephone and internet after 30+ years. And I already moved 2 cell plans to Bell a couple of years ago. I put in a cancellation request for Jan 31. Not going to get into the details, but lets say I've had enough playing the game each year

Anyway, I was told I would receive a cancellation email but its been 6 days and I have no email. Is my service being cancelled or not? I really hate having to call them - its just too stressful and time consuming.

Can anyone let me know if this email is a requirement or confirmation that I will wake up to no Ignite / home phone / internet on Feb 1?

**Labels Added**

[RogersCorey]

Good morning @BillP3!

I am sorry to see you go.

Please check your junk mail and spam filters to see if the confirmation email fell in there. If it's still not there, we can check to see if the cancellation order has been entered on your account.

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey

[Pauly]

I agree with Rogers Corey, check your junk folder, some times important information gets sent there unintentional

[BillP3]

Thanks - yeah I've been checking there too every day. Looks like Corey is assisting