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Fantastic Customer Support

William59
I've Been Here Awhile

I am totally shocked at how fantastic customer support was with me. They spent 1/2 hour with me getting my services back to normal and even offered me great deals on improving my package. I had spoke with Eric and he was truely amazing at what he had to offer. I am thankful rogers made my life a bit easier thanks to the great customer representatives they have.

 

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Re: Fantastic Customer Support

RogersZia
Moderator

Hello @William59,

 

Welcome to the Rogers Community Forums!

 

Thank you so much for taking the time out to appreciate my colleague on their excellent customer service. We often get to hear the negative experiences however it's not quite common to hear a praise. Was this over the phone or social media? I'm only asking to ensure I can forward this feedback to the right person :).

 

 

 

 

RogersZia

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7 REPLIES 7

Re: Fantastic Customer Support

RogersZia
Moderator

Hello @William59,

 

Welcome to the Rogers Community Forums!

 

Thank you so much for taking the time out to appreciate my colleague on their excellent customer service. We often get to hear the negative experiences however it's not quite common to hear a praise. Was this over the phone or social media? I'm only asking to ensure I can forward this feedback to the right person :).

 

 

 

 

RogersZia

View solution in original post

Re: Fantastic Customer Support

William59
I've Been Here Awhile
It was done all over the phone. I just wish I could personally thank those that helped me get my services back to normal. I personally feel they went above and beyond to assist me and including a follow up phone call to make sure I was satisfied with everything

Re: Fantastic Customer Support

Super glad to hear that @William59, will try my best to forward your feedback to the deserving individual :). 

 

 

 

RogersZia

Re: Fantastic Customer Support

I had the best customer support experience I've had at Rogers ever this past month. Cedric out of the Montreal office was absolutely incredible. He has renewed my faith In Rogers. I have been a 15+ year customer of Rogers and I was considering a switch to a different provider but Cedric has renewed my faith in the company. He was understanding, caring, and respectful. Thank you so much for taking care of your customers!