Early Cancellation Fee

[asifkhan]

hi, 

I am so upset and disappointed with Rogers customer service. 

I have been calling them for 4 months to remove cancellation fee but every month I get a letter to pay this off.

I cancelled internet because it was not working for a few weeks. I called technical support so many times but no luck then I ended up cancelling the internet and got a new connection. 

Rogers is still send me a letter for previous connection to pay for cancellation. 

I am so helpless.  

**Labels Added**

[RogersJo]

Good day @asifkhan, 

A warm welcome to the Community! 🙌 We're sorry to hear what occurred. Ensuring that we provide you with exceptional customer service is very much what we strive for. Have you been able to connect with us since you last posted? I just have a few questions for you in hopes of getting down to the bottom of this:

When you activated your internet service, did you receive the terms of service?

Was there a contract associated with the service?

Looking forward to hearing from you,

RogersJo