Got a knock on the door and a rogers salesman offered me internet and mobile service for $95. What is great deal! Too good to be true? You probably already know how this story ends.
I followed along on his iPad as he signed me up. I asked about the $150 installation fee and he said don’t worry I’m waiving it. (lie #1) Setting up a mobile line was much worse. I told him I still have 2 months on my contract with Fido and owed about $80 on the payment plan. His reply was don’t worry about it, Roger’s owns Fido, we’ll take care it. (Lie #2). I saw a $60 activation fee, he said that I’ll see a credit on my second bill. (Lie #3). What really bothered me is that he said it was a 5G plan with 20Gb and unlimited after that at LTE. (Lie 4&5) He actually signed me up for 5G Mobile 5GB for $45 and I saw overages at $20 per Gb!
As soon as I closed the door I downloaded the Rogers app which painted a different story. I sent him an email detailing what he told me and that I’d feel better if I had email confirmation from him. Which he did send.
I called in to double double check with sales. After confirmation of the lies I simply canceled. I’ve been with Fido for over 13 years and was going to switch to Rogers for better speeds. Today I gave a 30 day cancellation notice to Fido. Rogers is definitely out of the question after that fiasco. Two other choices remain…
Godspeed Fido/Rogers
Mr. Not Impressed
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