Deceased Account-Holder

[PapaProton]

I am inquiring as to how one may deal with the passing of an account-holder whose home has passed to next-of-kin. That next-of-kin now owns the home of the Rogers account-holder who was the previous homeowner. How may one continue to have that Rogers account, but under one's own name? No doubt Rogers would require that person to close-down or cancel outright the account of the deceased and create a new one under that person's own name as the new owner of the home. If such is the case, would the new account be able to retain or at least have all email addresses, Home Phone numbers etc. passed over to the new account? How would this work? What if it is imperative for the one to keep the e-mail addresses and Home Phone nos. due to links to billing etc? Please advise.

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[RogersZia]

Good morning @PapaProton,

Welcome to the Community!

My deepest condolences to the family!

If the account holder is deceased, financial responsibility for the account can only be assumed by a family member or by a Legal Representative for the customer’s estate (such as an Executor/Executrix, a liquidator, or a court appointed trustee).

If you fall into any of the categories above, we can setup the transfer of service under your name/financial info. Please click here to send us a PM @CommunityHelps to get started.

RogersZia

[emcaminer]

If I am already on the account as the POA. So I have to go to a Rogers store or call customer support to change the account to my name or can I do it online? 

[Rinrat]

I'm not an expert, but my understanding is that the Power of Attorney becomes void after the person dies. It may differ by province, and there may be an enduring power of attorney or something similar... But I was told the POA won't help, the only person who can act on a deceased person's accounts is theExecutor.

[Biollw]

Just went through.this with rogers. PoA is null and void upon death. Will and the executor has now the right.
My wife was the executor and was on the phone with Rogers for 3 hours canceling my FIL rogers. She had to provide photo of death certificate.
They closed his account and had to open new account for my MIL. Can not change the name on the account, just open a new one,
She had to provide ID and credit card for credit check then open new account because her services were in FIL name.
MIL is in assisted care and FIL was in LTC each had rogers Tv.

Good luck