I usually use up to or over the plan's max 100gb so I'm familiar with the $50 additional data overage cutoff and had a way of accepting the charge to continue using the internet before this change. The cutoff now coming after the first tier of the Flex Plan is particularly annoying. Having to call the support telephone number, something I am loathe to do, just to get reconnected to the service that frankly, I pay a heck of a lot of money for, is kind of nonsense. Now I have to do it twice? It seems there was no consideration whatsoever for wireless mobile internet users. This is why I'm annoyed. I haven't had to try using the link mentioned yet so I guess we'll see if it fixes the problem.
I have had the message pop up once last week and then today it stopped working mysteriously until i rebooted.
In addition, the person i spoke to said that if I actually go over my 100GB I won't receive a notification that I've gone over because I have already accepted the overage charges.
While i understand how this feature is of great benefit to mobile phone users; this is not acceptable for a mobile internet plan. I work from home and am on online meetings all the time. I cannot afford to have a call dropped because I've gone up a tier.
And i have Rogers on speed dial now, even though i can answer "GO" to the text message, I am going to call in every time to voice my complaints yet again.
feb 9 2018 I could not get internet service it suggested a cable was unplugged so I spent a whole day checking cables ,battery, reset button etc,etc this is on a rocket hub my cell phone from virgin would not get internet data until I shut off the wi fi although it showed the rocket hub was working finally went to store and found nothing wrong with hub but data was denied I HADNO NOTIFICATION FROM ROGERS THIS WOULD HAPPEN I PAY 124.50 EVERY MONTH FOR ABOUT 32 GIGS I PRETTY NEAR PUT A HAMMER TO HUB WHEN IT WAS YOU PUTTING ME IN A BAD PLACE
Hello @victor4 and welcome to the Rogers Community Forums !
I apologize for the recent service interruption you experienced. Has this reoccurred since you last posted here?
Looking forward to hearing from you.
The data overage consent is poorly executed for Rogers rocket hub customers. Last month we got cut off at 20gigs with no notice. The wifi appears to be on, but apps cannot connect so its confusing. A text to my cell phone or an email would be helpful. Having to call Rogers to continue my service is not only infuriating, but a waste of my time and theirs. After my complaint last month I got two notices from Rogers saying that my problem is fixed. (ha ha) This month I was cut off at 50gigs. I checked my Rogers app on my phone (as I do almost daily to keep within our 100gigs for the month), but there was no message. Again, no text or email. Might not be such a big deal if this wasn't premium service, but I spend about $145/month for my 100gigs, pay promptly and can't count on Rogers. As usual, Rogers defends their own interests, making sure that they don't provide anything the CRTC says that I don't have to pay for without consent. Rocket Hub users should have a separate agreement where they choose their notification level. I have asked about this and been told that custom notifications are not possible. I hate to rage at the nice people who pick up the phone when I call to re-set, but I'm so frustrated with this!!!!
Friends of mine who live in the sticks got a Rogers Rocket Hub as an alternative to dial-up, but the cost for anything more than email was atrocious. If someone sent them a data heavy link they could only view it when visiting a friend with real Internet. They have since found economical alternative Internet access. Keep searching for an alternative.
As an experiment, I went to the approval website listed above BEFORE I got the overage message. That is, just a couple of days into the billing cycle. The site seemed to work. It didn't seem to need to get the overage message before the site was available.
I'm almost done my billing cycle now (a week left) and my internet has not been cut off, and also I didn't need to restart the router. So this may be a workaround for people seeing this problem.
Just make yourself a calendar event near the start of your billing cycle to go to the approval website and send in the response. Not a complete solution, but at least your internet won't go down when you hit the overage trigger.