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Contractors Damaged property

AMAC12
I've been around

I just had two Rogers contractors come to my house mentioning they needed to replace a damaged cable in backyard. I let them in the back so they could have a look.

 

Later I found they were digging a hole on the boulevard by the sidewalk at the edge of my house. While I thought this was odd, I left it, since they could have been burying a cable. 

 

What I found after they left and didn't realize is that they drove heavy machinery over my front lawn and boulevard, leaving a couple of massive tire tracks. For what sounded like an innocent request they did a number on my property and would like to have this fixed asap as it looks terrible. I have sent a message in the 'Share a concern' section and called Rogers support but would like to get an idea of what kind of recourse there is to such unprofessionalism. 

 

Please redirect this to the proper forum channel if this is not the correct one. 

 

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Re: Contractors Damaged property

Datalink
Resident Expert
Resident Expert

@AMAC12 you need to know exactly where your property easements are located as contractors are basically allowed to do whatever they want when they are on the easements.  So, in a nutshell:

 

1.  If the contractors were entirely on the easement(s), then you can expect Rogers to either ignore you or tell you to take a hike; or

 

2.  If the contactors were on your property, off of the easements, then you should have a legitimate claim against the contractors.  You can probably expect Rogers to tell you to take a hike and seek restitution from the contractors.  

 

That's pretty well the typical case with all telecom companies and their contractors.  They seem to think that they own your property, which allows them to do whatever they want.  

 

So, dig up your property map, determine where the easements are physically located on your property and go from there.  Telecon cables in the backyard have been rather problematic, but once again, it all depends on the easements.

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