Dear Rogers Customer Service,
I am writing to express my extreme dissatisfaction with the misleading information provided by your sales representative and the subsequent poor customer service I have experienced.
On May 29, 2024, your sales representative, Gurnoor, visited our new house. During their visit, they provided my siblings and me with incorrect information regarding the terms of porting our network from Bell to Rogers. He assured us that there would be no activation charges and that the monthly cost would be around $45, with no additional charges. Based on this information, we decided to port our networks to Rogers.
However, just two days later, we received a bill that included activation charges of approximately $60. This was contrary to the information provided by Gurnoor. We immediately contacted customer service via chat and phone to resolve this issue. We were repeatedly told that the charges would be credited back in the next bill, but this has not happened.
Since May 29, 2024, we have made numerous attempts to resolve this issue. We were given a case number and assured that someone from customer care would contact us within two to four business days. It has been over a month, and no one has contacted us. This lack of response and resolution is unacceptable and reflects extremely poor customer service.
I feel deceived by your sales representative and let down by Rogers as a company. This experience has been incredibly frustrating and has led me to conclude that Rogers is engaging in deceptive practices. Your company is backing employees who provide false information and failing to take care of its customers.
As a result, I will be spreading the word about my experience with Rogers to my social network, friends, and family. I will also be advising them to switch their networks from Rogers to other providers to avoid similar issues.
I urge Rogers to address this matter promptly and take the necessary steps to rectify this situation. I expect the activation charges to be refunded immediately, and I request a formal apology for the inconvenience and distress this has caused. I will post all screenshots with sales rep and expose roger’s fraud.
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