Chat transcript is only saving the "Anna da bot" part?????

[Ipse]

What kind of joke is this?  If I'm chatting with an agent and consenting to a plan change or something, I better get a transcript of that dialog, otherwise what's mynproif of what I was told/promised? Thsi happened TWICE to me in the last week, so not a coincidence or a glitch.

Seriously Rogers?

***Added Labels***

[RogersMoin]

Hello, @Ipse.

We appreciate you being our Community member. Thank you for sharing your recent Live Chat experience.

I tried replicating the issue; I could see the entire chat in the transcript emailed to me. I was using the desktop Chrome browser to Live Chat.

What device are you using to Live Chat? Do you have the dark mode enabled on the device/browser?

You have the option to use our social media platforms, Facebook Messenger, X, Instagram, and Apple Messages, to make a plan change.

Cheers,

RogersMoin