Charges

[Cijo]

Billed for Cancelled Service

*Added Labels*

[RogersMaude]

Good afternoon @Cijo,

Welcome to the Rogers Community and thank you for your post!

To further assist you, we would need additional information on the nature of your inquiry.

Could you please elaborate on how we may assist you and provide us with details relevant to your situation?

Looking forward to your reply!

RogersMaude

[Cijo]

(Merged to this existing thread by moderator)

I was running a property management company. We had 21 internet connections. 6 of them were transwered in to new owners by contacting Rogers by both myself and new owners and rest of them were cancelled by myself and sent all modems were sent back to Rogers without any dues.

For the the transferred connections, Rogers continued to do billing both the parties separately for using one service. And canceled connections, even after receiving the modems at Rogers office, they also billed.

Now I am getting threatening calls from collection agents saying that if I am not paying the bills (which are generated after transfer and cancellation) they are going to report to the credit bureau and my credit score will go down.  They call me for one connection each, unfortunately I had 21 connections.

All the emails, I have received from Roger’s are Donotreplay. I have called Rogers plenty of times, spent 3 to 6 hours on each calls more than 15 times. They created case numbers, but they were no updates afterwards.

They are not provided any emails. The collection agencies are treating people by saying, if you go to a lawyer it’s $3000 and pay them $750 to settle the account. For normal people, to get out of the headache, they pay $750. Unfortunately it was a small property management company with 21 internet connections. What should I do?

[RogersMaude]

Hello again @Cijo,

Thank you for bringing this up to our attention. We surely want to answer any questions you may have with regards to your current account balance owing. 

We're you able to connect with our Rogers Business specialists, since you posted?

If you have questions about your property management company, please dial 1-866-727-2141. Our Rogers Business team will be able to assist you Monday to Friday, from 8:00 A.M. to 7:00 P.M. (ET)
 

For help regarding the accounts under your name (following the transfers of ownership), please send a message to @CommunityHelps.

We'll discuss privately to complete the authentication process and access your account, so we can understand things better. Click here, to see how to send us a private message. 

Looking forward to your reply - Thanks!

RogersMaude