Charged for Equipment that was Returned

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
larryjcai
I've Been Here Awhile
Posts: 2

Re: Charged for Equipment that was Returned

Thanks for the info. The issue was resolved throught Community Help. I got an email from Rogers indicating they found the device and will remove the charge. Hopefully, I don't have late/interest charge. Thanks to the Community Help for their quick response and efforts for resolving this.

maya6
I've Been Around
Posts: 1

Re: Charged for Equipment that was Returned

Hi,

I have the same problem. I cancelled my internet services with Rogers on March 9, 2021 but got charged for internet services for March 10, 2021 and 2 monthly charges for the Ignite WiFi Gateway rental of $10 each. I returned my rental with Canada Post roughly March 15 with the Canada Post Return ID Number PR823007. Unfortunately, I did misplace my return receipt.

 

Is there any way someone can help me. I don't want to keep paying for something I have returned. I had amazing services with Rogers so far but this is very frustrating.