cancel
Showing results for 
Search instead for 
Did you mean: 

Anyway to get in contact with someone from Rogers that actually knows what is going on?

bwilliamp
I plan to stick around

For over a month we've been getting emails (about 5 now) stating 'Work in your neighbourhood is about to begin". A few times now I've gotten voicemails stating work will begin on *insert date here. And each date I don't think any actual work has been done. This makes things difficult because my partner works from home, so each time they have made arrangements to work somewhere else.

 

Is there anyone to actually find out when and if this work is actually happening? I just got another email an hour ago again. I tried contacting rogers through the link provided for more information www.rogers.com/fibre-powered  but the person (and their supervisor) couldn't find anything out.

 

**Labels Added**

 

 

1 REPLY 1

Re: Anyway to get in contact with someone from Rogers that actually knows what is going on?

RogersJermaine
Moderator
Moderator

Hello @bwilliamp,

 

Welcome to the Rogers Community Forums and thank you for your post! We appreciate your inquiry regarding the upgrades we are completing to help enhance our network. I am glad that you were able to locate the FAQ as it does have a lot of the pertinent information listed there. Generally, there will be 2 planned service interruptions between 8am and 4pm and as you mentioned you will receive notification ahead of time informing you.

 

Our network team do try their best to keep the interruptions as short as possible, so it is likely if you have had notifications for work being completed before it may have gone unnoticed but there should be a note on your account regarding the service interruption.

 

If you would like us to confirm the outages on your account, please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.

 

Regards
RogersJermaine

Topic Stats
  • 1 reply
  • 274 views
  • 0 Likes
  • 2 in conversation