Account cancelled

[Ankitakarandika]

I was supposed to get my wifi installed on the 31st August evening but I suddenly received an email which said my account has been cancelled. When I called tech support they said it’s because of fraud subscriptions. I don’t understand how they decided that fraud subscriptions happened on my account when it wasn’t even activated. But no matter, I called the number the tech agent gave me and it went to voicemail. No response from them as well obviously. So I called again and asked for a manager, and no surprise but I was on hold for 35 mins and still no manager. I don’t know what to do anymore and I need help. I haven’t had wifi in my house for 5 days and it’s really frustrating.

*Added Labels*

[RogersZia]

Good evening @Ankitakarandika,

Welcome to the Community!

If we notice unusual activations or transactions on an account we do take immediate actions to minimize the impact of the fraudulent activity on our customers. I realize how important a working Internet connection is. I sincerely hope you've been able to get this issue addressed since you last posted here.

If you still requite assistance please let us know.

RogersZia