Account Suspended in Error

[sandask]

Hello, 

I tried to upgrade my phone and my account was suspended in error. Rogers gave me a number for the fraud department and I've been calling and leaving voicemails on the fraud line for a month but never receive a call back. Anyone have a way of connecting with the fraud department? 

*Added Labels*

[RogersCorey]

Good afternoon @sandask!

I am sorry to hear that you're having difficulty getting in contact with our Validation Team. Are you calling within their hours of operation?

• Monday to Friday: 8:00 a.m. – 10:00 p.m. (ET)
• Saturday, Sunday and Statutory Holidays: 8:00 a.m. – 8:00 p.m. (ET)

Regards,

RogersCorey