You've just placed a new device order online and want to know how to keep track of when you'll receive it? Read on to learn about tracking your Rogers shipment.
How do I track my order?
We’ll email you with an update about your device or accessory as soon as we send it out for shipment. It normally takes 1 business day to ship out orders made on weekdays and 2 business days to ship out orders made on weekends and holidays. If you don’t see an email from us by then, check your junk or spam folder just in case.
Your shipping confirmation email will include a tracking number and a link to the shipping company’s website so that you can check the status of your device shipment whenever you need to. However, it may take up to 24 hours after your device or accessory leaves our warehouse for the tracking status and scheduled delivery date to be updated on the courier’s website.
How long will it take for my order to be shipped to me?
All orders processed before 3 p.m. ET Monday to Friday will be delivered within 3 to 5 business days (excluding weekends and holidays).
Shipments within major metropolitan areas can be delivered as soon as within 1 to 2 business days.
Do I need to be home to receive my order?
Orders are delivered from Monday to Friday between 8 a.m. and 5 p.m. local time. It’s best if you’re home to receive your order; however, if no one is there when it is delivered, our courier partner will leave a notification card with instructions on how to collect your package from your courier’s local depot.
Your shipment will be held for up to 10 business days at the depot before being returned to us. For this reason, please ensure the shipping address you provide is an address where someone is there to sign and take delivery of your package(s).
What can I do if my wireless device order is delayed?
If you haven’t received an order shipment confirmation email within 2 business days of placing your order online or with a call centre agent, please contact us.
If you’ve received an order shipment confirmation email but do not receive your device or accessory within 3 to 5 business days of placing your order, you can contact the courier for a shipment status update.
Your confirmation email will contain a link to the courier’s website. You can also use the following contact information:
UPS www.ups.ca 1-800-742-5877
Canada Post www.canadapost.ca 1-866-607-6301
Purolator www.purolator.com 1-888-744-7123
Quick Messenger Service (QMS) http://tracking.eliteextra.com/qms-toronto/track 1-800-216-4774
How do I cancel an order that is still in transit?
To initiate a return or exchange on a device or accessory you ordered, please contact us at 1 877 224-9832. You can also learn more about our return policy.
Interested in upgrading to a new phone? Here are some FAQs that can help you with the process.
To get started, check your device balance.
How can I upgrade my wireless device?
You can upgrade your device in the following 3 ways:
1) Upgrade online
You can check your device balance as well as upgrade online (if you are eligible). Standard shipping for online orders is 3-5 business days if inventory is available at the time of your order. Most customers in the Greater Toronto and Greater Vancouver areas will receive their order within 48 hours. For more info on ordering online, check our Online Orders FAQs.
2) Visit a store
Two pieces of ID are required to complete the transaction in-store. Acceptable ID includes: Driver's Licence, Canadian Passport, Credit Card, Banking information with name and address, Provincial ID or Age of Majority Card, Citizenship Card, Native status card, Armed Forces ID and University Student ID. One piece of ID must include your address.
3) Contact us
Pricing, device upgrade offers and eligibility are subject to change without notice, even if you have pre-ordered or backordered for pick up in-store.
Do I have to change my plan when I upgrade to a new phone?
If you are not already on one, you may need to upgrade to one of our Rogers Infinite TM plans with financing to upgrade your phone.
What if I don’t want to upgrade to a new phone with financing but would rather purchase it outright?
In this case, you may keep your existing plan and pay the full price of the device upfront.
How come when I want to upgrade to a new device and choose to keep my existing plan, my only option is to pay the full cost of the device upfront?
If during your device upgrade transaction you choose to keep your existing plan and do not see an option to finance a device, your existing plan is not eligible for financing. In this case, you will need to change to a Rogers Infinite plan in order to finance your new device.
If I upgrade my device online, when will I receive the order?
Pending inventory availability, your online order will be delivered within 3-5 business days.
Will I receive a notification email when my device upgrade order has shipped?
Yes, you’ll get a shipment confirmation email, including a tracking number for your order.
I’ve ordered my device but haven’t received a shipping confirmation. What’s going on?
If it’s been more than 2 business days since you’ve placed an online order for a device currently available in the market and you’ve not yet received a shipment confirmation email, please contact us. Please note that if your device was on pre-order or backorder, your shipping timelines were indicated at the time of purchase and will be longer than 3-5 business days.
The following steps explain how to create or modify a SIM card PIN for ZTE rocket sticks.
Open the Rogers Connection Manager software.
To create a new PIN, select PIN enable then click Apply.
To edit an existing PIN number, click on Change PIN.
When prompted, enter in your PIN and click OK to accept the change.
Note: After five incorrect attempts at guessing the security PIN, the SIM card will cease to work. You will be prompted to enter a Password Unlock Code (PUK). If you do not have this code do not attempt to enter it, as it will disable your PIN. To get your PUK please speak to a Mobile Internet Technical Support Consultant.
Excited about a new device? Ready to pre-order but have concerns? Read on to learn more about our pre-orders and shipping process!
What is a pre-order?
A pre-order is the ability to secure a device prior to the official release date for availability in-store. You can select to either pre-order for delivery to your home and get it faster, or pre-order to pick up in-store. If you need to change your plan to qualify for a device upgrade for ship to home, this plan change will be effective when you make your pre-order even though your device will arrive when stock is available.
Why should I pre-order?
Pre-orders are convenient because they allow you to secure your device ahead of the official release date; to be delivered after launch when Rogers has received inventory. The two pre-order options available are either ship to home or ship to store. Ship to home pre-orders guarantee that you’ll be among the first to get your device as soon as the manufacturer ships inventory.
What is a backorder?
A backorder occurs when the device you wish to purchase is out of stock. Once inventory becomes available, your device backorder will be filled. An estimated shipping date will be provided to you at the time of your purchase; however, the estimated shipping time may change if the manufacturer delays the shipment for any reason.
How do I make a pre-order or backorder?
The pre-order and backorder process is the same as making a regular order online. To learn more, check out the FAQs about General Online Orders.
What is the difference between making a pre-order or backorder that will ship to home versus one for pick up in-store?
When you make a pre-order or backorder that will ship to home, you select your device and plan. Payment is taken upfront and the device will ship to the address of your choice as soon as inventory becomes available. This means from the time of ordering, you have paid for and committed to your new device. Note: if you are upgrading and making a plan change as part of your pre-order or backorder, your new plan will take effect immediately despite not yet having received your new device.
When you pre-order or backorder for pick up in-store, you are asking for a device to be set aside at a store location of your choosing and payment is taken when you pick it up from the store.
When will I receive my pre-order or backorder?
At the time of purchase, an estimated shipping date will be provided for your pre-order or backorder device which will indicate the approximate time frame we expect stock will arrive from the manufacturer. The estimated shipping time may change if the manufacturer delays the shipment for any reason. Once you receive your shipment notification, expect to receive the device within 3-5 business days. If you live within the Greater Toronto and Vancouver areas, you may receive the device within 48 hours. If you have chosen to pick up your device at a store, you will receive email notifications with your place in line as well as when stock arrives for you to pick up.
What is the official release date for my device?
Release dates are always set by the manufacturer and are announced when they issue new device launch press releases.
Why is my pre-order subject to inventory availability?
Manufacturers ship devices to Rogers based on the anticipated demand at launch. However, if demand exceeds the inventory that we have available, we may not be able to ship your pre-ordered device to you immediately. This is because orders are processed and shipped on a first-come, first-served basis.
Why do I have to wait for my pre-ordered or backordered device?
Our shipment dates depend on how much inventory we have available, which is determined by the manufacturer. We will prioritize and ship devices to customers who choose the ship to home method. If your device is a pre-order or backorder for pick up in-store, the device will arrive at the store at which time you’ll be notified that it’s ready for pick up. Devices typically take 3-5 business days to arrive after they’re shipped, although they may arrive within 48 hours of shipping for customers in the Greater Toronto or Vancouver areas due to proximity to our distribution centres.
Can I pre-order or backorder my device in-store?
No. Currently, you can pre-order or backorder online only.
Can I pre-order or backorder my device for ship to home and have it shipped to a store?
No. Currently, you can have your device shipped only to a personal address, not to a store address.
What if I pre-ordered or backordered a device but changed my mind about it?
If the device hasn’t been shipped yet, please contact us to ask for a cancellation. Otherwise, please return it to us with the included return postage in your package and you’ll be refunded as soon as it is received. Our standard return policy applies.
Can I pre-order more than one device at a time?
You can pre-order up to 10 devices on any Rogers Infinite plan. As an existing customer, you can pre-order one device per pre-existing line that you’re upgrading.
When do I get billed for my pre-order or backorder device?
For pick up in-store orders, you will be charged a fully refundable $40 fee + tax which will be returned to you either upon cancellation or pick up of your device. For ship to home orders, you are either charged via credit card at the time of your order or if you are upgrading a device, you may have selected to be billed via your monthly bill. Ship to home orders require upfront payment even though your device will be shipped as soon as inventory becomes available, likewise your price plan change associated with your upgrade will also become effective at the time of order completion.
Where can I check the status of my pre-order or backorder?
You will receive email notifications to confirm that your pre-order or backorder ship to home device will ship as soon as stock is available as well as an email to confirm when it has been shipped. If you pre-ordered or backordered for pick up in-store, you will be able to check your place in line. You can find a link to this page inside your confirmation email.
Interested in activating your favourite watch on your Rogers wireless account? Read on to to find answers to some frequently asked questions.
I have a Flex Rate plan, why do I have to be on a Rogers Infinite TM Plan to take advantage of financing?
In order to purchase your connected tablet or smartwatch using financing, you need to be on a Rogers Infinite Plan with the $10 Tablet or smartwatch Additional Line. Don’t have a Rogers Infinite Plan yet? Find out about it at rogers.com/infinite
Can I shorten the financing period?
You can’t shorten the financing period (24 months), but you can pay off your remaining balance at any time.
What is your return policy?
Our return policy for Rogers tablets purchased through financing is that the device must be returned within 15 days of activation. (Either the date of purchase in store or the date the order was shipped.) The tablet must be returned in "like new" condition, including all original parts, components, and packaging.
How many tablet and smartwatch devices can I purchase on financing?
You can have up to 9 additional lines on a Rogers Infinite or a Share Everything Plan, which can be a combination of different devices, including tablets and smartwatches purchased through financing on approved credit. For more information, visit rogers.com/infinite
Can I get device protection for my tablet?
Yes, Device Protection is available for your tablet.
The Canada+US Rogers Infinite TM plan lets you use your plan’s talk, text and data in the US, just like you do at home, without any roaming fees. Now you can stay connected, worry-free, across both Canada and the US with a single plan.
In order to get this Canada+US phone plan, you can sign up for a new Rogers Infinite plan or update your current plan in MyRogers. Just choose the “Canada+US” option and you’re good to go! You can do this for as many lines on your plan as you want.
Read on to learn more about how this plan works!
What is included in the Canada+US Rogers Infinite plan?
Canada+US Rogers Infinite TM plans include unlimited calling, text, picture and video messaging to and from phone numbers in Canada and the US whether you are in either country. In addition, you will also be able to use your plan’s data just as you do at home whenever you are in the US without paying any roaming fees.
Calls and texts to international phone numbers outside of Canada and the US will be subject to standard long distance rates.
What is the difference between the Canada+US Rogers Infinite plan and Roam Like Home?
Roam Like Home TM is a roaming service that lets you use your plan’s talk, text and data while travelling for a daily fee. You are charged only for the days when you roam, so it’s a great solution for those travelling to the US on short business trips or vacations.
In contrast, the Canada+US Rogers Infinite TM plan is for people who frequently travel between Canada and the US, or who stay in the US for extended periods of time, and want the convenience of a Canada+US phone plan without roaming or US long distance fees on top of their monthly plan.
What option is better for me? Roam Like Home or the Canada+US Rogers Infinite Plan?
If you casually travel to the US on short vacations or business trips, we recommend using Roam Like Home as you will only be charged for the days when you roam. If you travel to the US frequently or stay there for extended periods of time, we recommend getting a Canada+US Rogers Infinite TM plan because it will have you covered no matter how often you’re in the US.
Is there a term commitment with the Canada+US Rogers Infinite Plan?
No, there is no term commitment tied to the Canada+US Rogers Infinite TM Plan. However, if you sign up for this plan and then have it removed from a line, it can’t be reactivated on the same line for the next 12 months.
Will I still get charged for Roam Like Home with the Canada+US Rogers Infinite plan?
With the Canada+US Rogers Infinite TM plan, you won’t get charged the daily Roam Like Home fee if you’re roaming in the US. However, you will still incur the daily fee when visiting any eligible international destination outside of the US.
How does the Canada+US Rogers Infinite plan work across different lines on the account?
The Canada+US Rogers Infinite TM plan works on a line-by-line basis. This means that if your plan has multiple lines, you will need to select the “Canada+US” option for each line that you want to have access to the features of the Canada+US Rogers Infinite plan.
Lines on your Rogers Infinite plan with only Canada-wide or local calling selected will still have access to the plan’s shared data allowance, but any applicable roaming and long distance charges will still apply when using data while travelling to the US or calling and texting US phone numbers.
What is Rogers Infinite and how is it different from Share Everything?
Our new Rogers Infinite ™ cell phone plans offer unlimited data. Each Rogers Infinite plan comes with a certain amount of data you can use at max speed. Once you use all of the max speed data included in your plan, you can use unlimited data at a reduced speed.
This means you’ll never have to worry about running out of data and getting overage charges on your bill like you would with a Share Everything ™ plan. Plus, with Rogers Infinite, each line you add to a Rogers Infinite plan comes with its own data that can be shared across all of the lines on your plan.
How do I sign up for a Rogers Infinite plan?
It’s easy! Simply go online to Rogers.com and choose the plans that meet your needs or visit a Rogers store.
Will my Rogers Infinite plan work with Roam Like Home, Extended Coverage and Data Manager?
Yes, Roam Like Home ™ , Extended Coverage and Data Manager are all available with Rogers Infinite.
Read on to learn more about using and sharing data with Rogers Infinite plan.
How many devices can share data on a Rogers Infinite plan?
You can share data with up to 10 devices on a Rogers Infinite plan. Each device requires a separate line.
What if I don't have any devices to share with? Can I still get a Rogers Infinite plan?
Yes. You can get a Rogers Infinite plans without sharing with any other device. You can add devices to your plan later if you want.
What do I do once I use up all my max speed data?
Rogers Infinite plans let you use a certain amount of data at max speed. Once you use all of the max speed data included in your plan, you can use unlimited data at a reduced speed (up to 512kbps).
If you still want to use data at max speeds, you can purchase a Speed Pass, which you can use until the end of the bill cycle in which it was added.
Can I just add data to my current plan, or get a data add-on?
No. Data can’t be purchased separately; it must be part of a Rogers Infinite plan.
Do all the lines on my plan have to choose the same amount of data?
No. Each smartphone line can select the amount of max speed data that best suits them from the options available.
Can my tablet and smartwatch be on a Rogers Infinite plan?
Yes, they are compatible with Rogers Infinite plans. These data-only devices share the data from your each of your smartphone lines.
What will happen to my Share Everything plan?
Share Everything plans will no longer be offered. However, your current Share Everything plan will stay the same until you decide to change to a Rogers Infinite plan.
If I switch to a Rogers Infinite plan, do my other lines need to switch as well?
If you have a Share Everything plan and you want to switch to a Rogers Infinite plan, you will need to switch all your lines to the new plan.
If I switch to a Rogers Infinite plan, can I keep my existing phone numbers?
Yes. Phone numbers are transferable to Rogers Infinite plans. However, this excludes numbers associated with Pay As You Go plans.
Can I have lines on my Rogers Infinite plan in different regions across Canada?
Yes, as these are national plans.
What if my needs change and I need more or less data on my Rogers Infinite plan? Can I change my plan?
Yes. You can change your Rogers Infinite plan at any time.
Steps to change Wi-Fi Name and Password on Novatel MiFi 7000 Hotspot.
1) Connect your device or computer to the Novatel MiFi 7000 Hotspot.
2) Open an Internet Browser and go to http://192.168.1.1 in the address bar.
3) Click Sign In in the upper right corner of the screen and sign in with your MiFi Admin password. The default password is the setup Wi-Fi password for the device..
4) Click Settings, make sure Wi-Fi Hotspot TAB is in focus, and click Primary Network underneath it.
5) To change the Wi-Fi:
Network Name: enter the new name in the Wi-Fi Name (SSID) field.
Password: enter the new password in the Wi-Fi Password (Key) field.
6) Click Save Changes to apply changes
Open your MyRogers app. You must be connected to the internet (either the mobile network or Wi-Fi) to perform a Speed Test. Be sure to check your connection before continuing. You must also have location turned on.
Select Speed Test.
Tap Start. Your download speed, upload speed, response time and network will display when the test is complete.
Received an unwanted nuisance call lately? Rogers and most Canadian telephone service providers will implement Universal Call Blocking (UCB) as part of a new CRTC mandate to reduce them.
Malformed numbers can appear in many different forms, but caller IDs 000-000-0000 or 111-111-1111 are common examples. Applied at the network level for all Rogers’ customers, UCB will block any incoming call with a caller ID that does not comply with North American or international numbering plans. UCB will not block incoming calls with compliant caller IDs.
Want more info on how UCB may impact voice calls? Click here .
To learn more, take a look at our How to Protect Yourself from Caller ID Spoofing and Spam Calls support article.
What is ‘Dual SIM Dual Standby’ (DSDS)?
'Dual SIM Dual Standby' allows you to have two phone numbers on a single iPhone to make and receive voice calls, and to send and receive SMS and MMS. This means you can have two local numbers or use the second line when travelling internationally.
On iPhone XR, Xs and iPhone Xs Max 'Dual SIM Dual Standby' is a combination of a physical SIM card and an eSIM.
What is an eSIM?
The eSIM is embedded into the device without the need to insert a physical SIM card.
Can I activate my iPhone with eSIM on a contract?
Unfortunately, no, at this time eSIM is only available through No Tab / Bring Your Own Device plans.
If you wish to have a contract to lower the upfront cost of the device, you must activate with a physical SIM card.
Can I activate a non-iPhone eSIM device?
Yes! We currently support the Google Pixel 3a and Google Pixel 3a XL. Please see, Activate eSIM on a Dual SIM Google Device for more details!
If you are attempting to activate an eSIM on a non-certified device (device we don’t support) we can’t guarantee the following:
Comprehensive technical support
That all your features will work as intended
That we would have specific plans for your device, and leveraging current plans may result in unexpected billing or functionality issues (e.g. no voice feature, no PPU voice rates, etc.)
How can I tell which phone number I’m using?
Each line has a default name “Primary” and “Secondary”.
For any outgoing calls, a Primary or Secondary will display on your iPhone.
For any incoming calls, the first letter of each label (“P” or “S”) will display on your iPhone as an indicator so you can identify each line.
For outgoing messages, you can choose between Primary and Secondary number
For incoming messages, it is a single inbox and there is no “P” or “S’ label
In the Cellular Settings of your iPhone, you can create your own labels for each line. For example, you can name your lines “Work”, “Personal”, or something else.
If I have data on both lines, which data bucket will I use and be billed for?
Both lines can support data services; however, you can only access one line’s data bucket at a time. You can set and change the default data bucket through your iPhone’s “Cellular Settings”
Your data usage will come out of the data feature you have defaulted to in your iPhone’s “Cellular Settings”.
For example, during work hours, you can use the data from your “Work” line, and after work , you can switch to your “Personal” line. For more details, please see the Apple support page.
You will continue to receive data usage notifications from Rogers when using a Rogers line.
Can I use data while on a call?
You can only use data while on a call made or received on the same line that you have selected for your data usage. For example: if you are on a call on Line 1 and your data is set to Line 1 as well, you can use data while you’re on the call. However, if you are on a call on Line 1 and your data is set to Line 2, you cannot use data while you’re on the call.
You can access Wi-Fi on either line regardless of which line you have selected for your data usage.
How will I be billed for voice and messaging?
Voice and messaging are calculated according to the rate plan of the line used for each activity. With Dual SIM, you have the choice of which phone number to use for each call and text.
Are both lines connected to the network at the same time?
Yes, both lines are connected to the network at all times. However, when you are on a call on one line (Line 1), the other line (Line 2) automatically goes on standby mode. This means, if someone tries to call you on Line 2 when you are on a call on Line 1, you will not receive a call waiting notification for the incoming call. Instead, that call will be directed to your “Line 2” voicemail if setup.
This has implications for 9-1-1 calls. If you call 9-1-1 from Line 1 or Line 2, and the call has either ended or abruptly disconnected, do not use the other line until the 9-1-1 operator calls you back.
What happens when I roam?
Just as you can choose which line to call, message or use data from while in Canada, you can do the same while you roam.
You will continue to receive roaming notifications for each of your individual lines; however, they will appear in the same messaging app. It’s important to pay attention to the line indicator (i.e. Primary or Secondary) in the message app so you can tell which line you are using for roaming, especially if you have different roaming features on each line.
If you’ve been using only 1 of your 2 lines to roam (calls, messages, data, etc.), you will be charged roaming on that line. If you answer a call, text or if you use data on the other line, you will also be charged roaming charges on that line. All roaming rates are charged as per the individual rate plan on each line.
Will E9-1-1 and T9-1-1 work on both lines?
Both lines have the capability to dial 9-1-1. Where E9-1-1 is available, the caller’s number and approximate location will be provided, regardless of the line used.
Are Business / Enterprise accounts eligible? If so, how are they be billed?
If you have an enterprise or corporate cellular service plan, check with your company's telecom administrator to see if they authorize the activation of a new line using an eSIM on the corporate account to be used on the Dual Sim device.
The billing of the lines on Dual Sim compatible devices is dependent on the plans selected on each respective line and they will appear on the invoice of the account used for the activation.
Currently, on Consumer accounts at Rogers, you can only activate a Dual Sim compatible device at a participating Rogers store. Please see our Blog post, here to find the nearest location to you!
Follow these steps to remove an eSIM (plan and number) from a dual SIM iPhone. This does not cancel the eSIM line. You must contact us to cancel your plan.
Go to Settings > Cellular.
Tap the plan (number) you want to remove.
Tap Remove Cellular Plan .
Click OK , the plan is no longer available on the iPhone. Important: This does not cancel the line; You will continue to be billed. Please contact us if you wish to cancel the line.
Follow these steps to switch between phone numbers for calls, texts and FaceTime. You can send messages with iMessage and use FaceTime on the default line. You can make a call or send an SMS or MMS message with either phone number. However, you can switch numbers before sending an SMS or MMS or making a phone call.
Switch Phone Numbers for a Calls
Calling someone from the favourites list
Tap the current phone number.
Tap your other number.
Using the keypad
Enter the phone number.
Tap Primary or Secondary, near the top of the screen.
Tap the number you want to use.
Switch Phone Numbers for iMessages, FaceTime and SMS / MMS
You can send messages with iMessage and use FaceTime on the default line. You can send SMS or MMS messages with either phone number. However, you can switch numbers before sending an SMS or MMS.
Change which line to use iMessage and FaceTime
Go to Settings > Messages.
Tap iMessage & FaceTime Line.
Select the phone number to use. Customers can only use one number for iMessage and FaceTime.
Switch phone numbers before sending an SMS or MMS
Tap the icon, in the upper right corner of the screen.
Enter the contact’s name or number.
Tap Primary or Secondary at the top.
Tap the number you want to use.
Follow these steps to label the phone numbers within a dual SIM iPhone. You can store multiple eSIMs on your iPhone. You can choose from the list of labels or create a custom one!
Go to Settings > Cellular.
Tap on the number whose label you want to change.
Tap on Cellular Plan Label.
Select a new label or enter a custom label.
Follow these steps to change which number uses data on your dual SIM iPhone. Only one number at a time can use data. This means, if you are on a call with a line that you have designated as voice-only, your data will not work. You can turn on Cellular Data Switching. This feature automatically turns on the data of the line you are using during a call. If one of the lines does not have data, we recommend turning this feature off, to avoid pay-per-use data charges.
Go to Settings > Cellular.
Tap Cellular Data.
Tap that number to use cellular data.
Turn on or off Cellular Data Switching
Go to Settings > Cellular.
Tap Cellular Data.
Turn on or off Cellular Data Switching.
Follow these steps to change which number on your dual SIM iPhone is primary and secondary.
Go to Settings > Cellular.
Set your default number.
On this screen, choose a number to be your default, or you can choose which number is to be used only for cellular data. Your other number will be your default.
Use Primary as your default line: If you select this option, Primary will be used by default for voice, SMS, Data, iMessage, and FaceTime. Secondary will be available just for voice and SMS.
Use Secondary as your default line: If you select this option, Secondary will be used for voice, SMS, Data, iMessage, and FaceTime. Primary will be available just for voice and SMS.
Use Secondary for cellular data only: You might want to select this option if you're travelling internationally and you want to keep Primary for voice, SMS, iMessage, and FaceTime. This will allow you to use Secondary for data.
Follow these steps to erase all the information from your iPhone. If you erased your cellular plans during this process and you want to reactivate your plan on the Dual SIM iPhone, you will require a new eSIM card.
Go to Settings > General > Reset. If asked, enter your passcode or Apple ID password.
Confirm whether you want to erase everything or erase everything but keep the eSIM plans.
Wait for the device to erase. Depending on your device, it can take a few minutes to erase your data.