Shaw to Rogers migration billing issue

[Vince27]

Just migrated from Shaw to Rogers on June 9th and recieved my first bill. $616 for 5 lines. LOL.

I paid $70 with Shaw...3 lines were 3GB @
$15 and 2 Lines were the $0 plan with the $10 by the Gig options

You think something is wrong Rogers?

**Labels Added**

[RogersYasmine]

Greetings @Vince27 !

We are so glad to have you join the Rogers family via the Shaw together with Rogers merger! Thanks for posting your billing concerns here in the forums. 🙂

I can definitely understand the shock at receiving a higher than normal first bill. Just for clarification, Rogers does charge 1 month in advance. What you are likely seeing is, some partial charges from the date you migrated your services over to Rogers to the end of that billing period, and then the 1 month in advance billing. You will notice that the due date for payment isn't expected until 21 days after the bill date.

May I please confirm--when migrating from Shaw to Rogers, were you directly contacted by us in order to start the process, or did you proactively reach out to us to get the ball rolling? For customer's who we've proactively reached out to, we normally have a similar plan option that we can offer with similar pricing and features, and these offers come with a 5 year price guarantee (effective until April 3, 2028).

If your concern has more to do with the monthly service fees that you are being charged for your new Rogers price plan and the figures do not match what was originally promised, we can certainly take a closer look into this for you. Please feel free to send us a PM @CommunityHelps to get started. 

Kind regards,

RogersYasmine

[Vince27]

Shaw reached out to me. My plans are supposed to be the comparable plans of Shaw with the 5yr guarantee. I have spoken to so many reps that said they had fixed this right from the beginning.

Bill is due on July 23. There is now way this is pre charges.

Frustrating experience. If Rogers wasn't ready to migrate individuals over properly, they shouldn't have been contacting anyone.

If I worked at a company and this was my project, I guarantee I wouldn't have a job at this point.

[Gonas]

(Post merged to this thread by moderator)

I got a shocking bill of 282.99 with my three lines.

I had 15+tax/month with one line and $0/month with two line.

which I paid 15+tax per month.

I was promised to get a 5 yr guarantee and all activation fee to be waived. I have all the saved transcripts with Rogers when I did the migration process. When I got the Rogers bill I tried to contact, the phone line is unavailable and said it is out of office hours - but it wasn't. I tried Rogers chat service and the person has no clue and continuously replies that the high bill is because of two months billing. 

'So, you account shows that offers are applied on it. As this is the first bill that 's why its for 2 months bill on your account.' 

Please, I can do math, $15+tax/month times two is definitely not $282.99.

please resolve this, I don't want to pay 282.99, this bill is due August 5.

[VicWester]

(Post merged to this thread by moderator)

Add me to the list of Shaw Mobile customers who - despite the message that "Rest assured, your current Shaw Mobile plan pricing won't increase" - migrated to Rogers and was surprised to receive a first bill significantly higher than what I paid with Shaw. 

I am now told that eventually my old Shaw rate will be what I will pay, but the discount to get to that reduced rate "has been split for the first two months." Which is a creative way of saying my plan price won't increase, except for the first two months so Rogers can make $140 off me during this transition. You should have just told me there would be an up-front cost and been transparent about it. 

I always felt well-served by Shaw and that communication on my rates etc was clear. This kind of misleading practice doesn't set a good tone to start as a new Rogers customer. 

[Vince27 · Accepted solution]

I was able to get my bill corrected after reaching out to multiple agents. That split discount on the 1st two months is not right. They prorated the 1st month bill but said the discount only applies to a full month so that is why they split it. I compalined and they applied the discount to both months they charged me. They corrected other items for me as well and I bill went from 600+ down to around $67. They said my next monthly bill would be around $54.

They make you jump through hoops to get it correct. Like you said they are trying to scam you the $140.

Try reaching out on Facebook Messenger to Rogers, a guy on there was able to help me fix it within 1/2 hr vs the Rogers website where I had to open a case and wait for over a week and they still said they were working on it

[calgaryfine]

Thanks for the tip. I will approach Rogers via Facebook Messenger. Hope it will be solved ASAP. A case file was also opened via Rogers website. I need to wait for a week(i.e. July 29) for any outcome. Not much hope on this.

[calgaryfine]

Just got my billing problem solved at Rogers Facebook Messenger.  First you need to fill a time-sensitive form(personal data), then the guy will refund the money to you.  Fixed within 1/2 hour.  It looks like most(if not all) migrating lines from Shaw Mobile are affected.  It seems to be a Rogers system problem; not ready to migrate Shaw Mobile lines.

[ScubadooX]

For a list of the many billing problems that Shaw customers are facing when migrating to Rogers, go to https://forums.redflagdeals.com/rogers-move-your-shaw-mobile-rogers-get-1-gig-data-free-2625480/36/#.... It seems that one of the major problems is that the credits to offset the Rogers plan fees get spread over two billing periods. So, for example, the credits to offset the $50 BYOD plan fee so that the net is $0 get split over two billing periods and the net is not $0. In my case, my first bill was $138.52 when it should have been $0.

[VanIsland-_123]

Yes I did the migration as well and have had to talk with them multiple times already. It is only the second month.

I am sure they are nice people but I do not want to talk to them every month to correct my bill.

Missing Shaw right now.

[MJCCL]

Also got cheated this way. Today talked to 3 diferent people about this and the bills they send are allways with values easy above what Shaw charged