Porting a number from Shaw

[SteveTom]

100% disappointed. After numerous on line chats and phone calls I still have no resolution. The last call with Rogers ended with a rude rep who transferred me to nowhere and after another 15 minutes the call ended. I am now on the temporary number until Shaw and Rogers can sort this mess out. I do accept some blame for inserting the new rogers sim card right away but in my defense no one told me not to. Perhaps a notice in the package the card was sent in would have helped. So far no one at shaw or rogers has been able to help. Some have tried but end up sending me somewhere else.

*Added Labels*

[RogersMaude]

Good afternoon @SteveTom,

Welcome to the Rogers community and thank you for sharing the details of your situation with us, regarding your migration from Shaw to Rogers.

We most definitely want to help you in getting the help you need to resolve this matter and ease the transition, to hopefully turn your customer experience into a positive one.

If you still need assistance with your phone number port in, we'd like the opportunity to take a deeper look into this.

Please send a message to @CommunityHelps so we can discuss privately and gain access to your account. To know more about our private messaging system, click here.

RogersMaude

[anry555]

Did you get it resolve?

[ColynD]

On phone with technical support right now and having the same issue.