Migration Billing increase

[Jackie111]

I migrated from Shaw to Rogers, and after reading the letter sent with my new sim card, it promised that I was being given the same price for 5 years, it explicitly reads in the email I was sent: 

YOUR PLAN PRICING WILL REMAIN THE SAME

• Your mobile plan pricing will not increase and comes with a pricing commitment until April 3, 2028.1

The little note at the end there indicates I would need to maintain my Shaw internet if I had a discount for that, which I have, and I do. Why does my plan now read as 55 dollars a month more? Here are the two plans for comparison:

Shaw 

Rogers:

 

I cannot afford to begin paying double what I have been for my phone. 

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[RogersJo]

Greetings @Jackie111! 

Welcome to the Community! 😊 We're elated to have you on board with us! I'm sorry to hear about the pricing discrepancy. This is most certainly not the type of experience we want you to be having. Have you had the chance to connect with our dedicated team for our Shaw to Rogers wireless migrations? They would be able to go over your plan details and pricing.

To reach them, you'll want to call 1-888-764-3771 (7 days a week, from 7am - 10pm, EST) and request to be transferred to our Wireless Shaw Migration team. Alternatively, you can also connect with them via Live Chat here.

I hope this helps!

RogersJo