Cannot Access Sportsnet Channels After Migration

[kiton]

Hi there,

I am a Shaw customer and my Value Plan was expiring this month. I renewed it on Aug 27, and since then I cannot access any of the SportsNet channels on SportsNet Now or the SportsNet app.

I can access them on Ignite tv, but that doesn't help my daughter who is away at school and was streaming the games via the SportsNet app through the Xbox. She doesn't have an app-capable tv so this is her only connection to the games with me. Shaw support was unable to diagnose what was wrong...please help!

Sincerely,
 

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[RogersMoin]

Hello, @kiton.

Thank you for posting your concern, and welcome to our Community!

It's disappointing that the Sportsnet app is not accessible after renewing your plan. I appreciate you contacting us in private messages; I hope the issue has been resolved since you posted.

Thank you for being so patient.

Cheers,
RogersMoin

[kiton]

Hi there,

Thanks for checking in. I'm sorry to say that it wasn't resolved, but people did try. It seem there's a Problem open around it, so I hope to be notified when it's fixed. It's been sad to not have the app! We used it so much!

[RogersMoin]

Hello, @kiton.

Typically, renewing the TV package will not cause such interruption. It seems the Sportsnet app can't see your subscription even though you can access Sportsnet on Ignite Entertainment Box.

While you await resolution, I suggest trying to unlink/link your MyShaw account using a desktop browser. Please go to my.shaw.ca > login > My Profile > My accounts. Copy your account, remove/unlink and add it back.

After adding the account, wait about half an hour and try accessing Sportsnet on Xbox or any other device.

Please keep us posted.

Cheers,
RogersMoin