After migrating from Shaw, phone number becomes "not available" in the system

[ltruong64]

Due to some reason, I need to port out one of the phone numbers in my account to other provider, since it shows "Not Available" status in the Rogers system, the number can not be ported out to other provider. Seems like the number is held in hostage in Rogers' system.

I have migrated two numbers from Shaw yesterday, both of them have the same status in Rogers with "Not Available". Meaning both numbers can't go anywhere else other than staying with Rogers! Is that normal?

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[RogersMaude]

Good afternoon @ltruong64,

Welcome to the Rogers community and thank you for sharing the details of your migration from Shaw to Rogers with us.

We most definitely want to help you in getting the help you need to ensure you can get your original phone numbers ported back onto your Rogers lines.

May I ask the provider with whom the lines are currently active with, at this time? Additionally, are you able to confirm whether they are still active right now?

If you still need assistance with your phone number port in, we'd like the opportunity to take a deeper look into this.

Please send a message to @CommunityHelps so we can discuss privately and gain access to your account. To know more about our private messaging system, click here.

RogersMaude

[ltruong64 · Accepted solution]

I think Rogers got them solved now. Sorry, false alarm!