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Migrated to Rogers and No Wireless Service at Home

Bethd1
I've been here awhile

A former Shaw customer discovers there is no Rodgers service at my house!

Ok - I was not thrilled to hear about the merger - I have always really liked Shaw - but what can you do? At least the 5 year price guarantee gives a person a chance to shop around and since all my other services are with Shaw I figured no harm no foul.
My experience trying to set up the new service was frustrating ( an hour on the phone to start) -  then it seems the Purolator driver decided to leave my new SIM card on the ground at the end of my rural driveway - which meant it was only discovered by chance 3 weeks later!
But card in hand i am ready to switch - except after another hour on the phone I am told I must go to a Rodgers  store - that means a ferry trip and a half hour drive all to move my phone carrier (not by choice) and once I arrived they couldn’t understand why the folks on the phone couldn’t have done this but I digress - OK -  now I am at home and have discovered I only have 1 bar of service at my address - not enough to make or receive calls - arggghhh!

 I have tried all the online fixes yet I still only have 1 bar - which has me wondering why I always had good service here with Shaw - didn’t they just merge? 
So I am using wifi to make and receive calls now - but that does me no good when out in the garden and is not what I am paying for!
So I am left feeling incredibly frustrated and not at all happy about “together with Shaw”.

3 REPLIES 3

Re: Migrated to Rogers and No Wireless Service at Home

RogersMoin
Moderator
Moderator

Hello, @Bethd1.

 

I appreciate you sharing your migration experience and welcome to our Community. Absolutely, the migration could have been more smooth; apologies for all the trouble. 

 

It's puzzling why you get 1 bar inside the home; thank you for trying the online fixes. Can you elaborate on what troubleshooting you have tried so far? Please follow through the Steps listed on our support portal and let us know what you have tried.  

 

We want the Signal improved for you; please keep us posted. 

 

Cheers,

RogersMoin

Re: Migrated to Rogers and No Wireless Service at Home

Bethd1
I've been here awhile

Ok - I have tried ALL the steps - still have 1 bar. Map says Salt Spring is fully covered.

Has Rodgers assumed all of Shaws inforstucture yet? It seems very odd that for many months I had no issue with Shaw - first day with Rogers? My phone is basically unusable. Any solutions?

Re: Migrated to Rogers and No Wireless Service at Home

Greetings @Bethd1!

 

We'd be happy to take a closer look to see what is going on! We may need to escalate a ticket to have the service in the area investigated.

 

Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

 

Regards,

RogersCorey

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