Digital cable television packages

[422151819119]

Where would customers of the digital cable television service (not to be confused with the new Ignite platform) be able to find packages and pricing information?  The Web site is extremely poor in navigating and finding this information, and the customer service folks on chat appear to be clueless as to where to find the information.  I don't understand why this information would not be easily accessible to those that subscribe to the service (nor do I understand why the customer service representatives on chat are clueless about where to find the information).

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[422151819119 · Accepted solution]

For those interested in a solution to the original problem presented in this posting:

• Contact Rogers and ask them to provide you with a PDF file of each of their digital television cable packages, and they will email it to you.  Be prepared to encounter employees that are clueless as to what digital television cable is, and that they send you information on the Ignite platform instead, however after a few hours, you should have the information that you were seeking.
• If you do not wish to waste your time, go to the following Source Cable Web page, where they list digital television cable packages: https://www.sourcecable.ca/shop/tv/.  The listed packages should be about the same as what Rogers provides; but there may be some differences depending on your location.

Did I say how amazed I was after this entire experience, that a billion Dollar company is unable to provide existing customers with basic information on the services for which they pay?

[Babylegs1]

Rogers no longer carries digital tv

[57]

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@Babylegs1 wrote:Rogers no longer carries digital tv

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That's not exactly true.  Rogers is still providing Legacy Digital Cable to customers who have it, however:

1. They are strongly encouraging customers to switch to IgniteTV and not wait until the last minute (which is rumoured to be the end of 2023) when Legacy will not be available for most households (MDUs excluded probably until their bulk agreements are up).

2. They do this by making it difficult to get technical service on Legacy, if something goes wrong, and by making the pricing, if you're trying to renew and stay on Legacy, quite high.

3. As mentioned by @422151819119 it appears to be possible to renew and get "acceptable" pricing, but it takes a lot of effort as he mentioned in this and other thread(s).  I'm assuming this was worthwhile for him/her, but each person will need to decide if it's worth the effort for what will likely be a relatively short period.

4. It's costing Rogers a lot to run parallel offerings, so, they are strongly encouraging the switch to IgniteTV in various ways as discussed.

[jdf]

Being forced to watch sporting events with Ignite on a 45-60 second delay makes me feel like it's 1975 again.

[Biollw]

What difference does it make unless you are standing in the staduim watching it? 

[jdf]

It has nothing to do with being in a 'stadium' watching it.  I don't want to deal with people messaging me about a scoring play before I see it, or having an app update ahead of my feed.  The delay is bush league, just like the garbage picture.

[Biollw]

Guess we need to shorten the wires the internet uses.

[jdf]

If it improves the picture quality I'm all for it.  😁

[Biollw]

Nothing wrong with Ignite's picture quality.