04-23-2016 11:55 PM - last edited on 04-24-2016 03:10 PM by RogersPrasana
I just installed the home monitoring system and having issues with camera. When I select it on key pad it's takes too long to show up. It's buffering for like five mins. When I select on my phone I get message calculating route to camera. The technician but an extender but still having problems. Any suggestion pls? The camera not working is a deal breaker
11-01-2019 08:54 AM
11-21-2019 09:19 AM
Couple of questions on this:
1. I just bought a microSD card and put it in the system for continuous taping. I assume that the only way to view the taped video is to put the card in a laptop/pc and view it with a media player
2. You say that it's a known issue and you've accepted it. Does that mean I should remove any rule related to that specific camera?
11-22-2019 09:37 AM
I can appreciate your inquiry regarding the 24/7 recordings on the Touchscreen. 😃
The Touchscreen encrypts the data that is recorded on the card so that only it can read it. You cannot view any of the recordings directly from the SD card and it is not recommended to remove it from the Touchscreen. If you must remove the SD card please ensure you disable the 24/7 recording feature and then remove the card.
To view the recordings you will have to insert a USB drive and then download the recordings to the USB. This is the only way to get an unencrypted version of the video file. Insert a USB drive into the right side of the Touchscreen. From the Touchscreen press on the Camera widget, then press on View Recorded Video, then in the top right corner you should see a watermarked Save to USB. Follow the steps on screen to download content to your USB drive.
With regards to your second inquiry, I have tested this on my system and I am unable to replicate this issue. It may not be affecting all users. If this is affecting you, please send a Private Message to @CommunityHelps so we can escalate this for you.
Not familiar with our Private messaging system? No problem, Click Here.
I hope this helps!
01-02-2020 06:05 PM
I can also confirm that my system stops recording as well. I have noticed this on three separate occasions over the past 6 months or so. The first was because a police officer wanted to know if my camera captured a road rage assault in front of my house . . . I said sure let me check my recordings only to find it hadn't been recording anything for months . . . super embarrassing!
Just today, I went to check my history and the last recording was from Dec 13. There are no warnings or messages of any kind to indicate recordings have ceased. I have replaced the card but that is definitely not the issue. Today when I tried to re-enable recording, the touchpad asked me to insert a SD card which was already inserted. I had to reboot the touchscreen and was able to re-enable recording. I do have a rule in place to save a 15 second clip on motion and just removed it to see if that helps.
02-28-2020 06:07 PM
What capacity, format does the touchscreen support for USB drives in order to transfer video? Is there a specific brand preferred for this feature?
02-29-2020 03:24 PM
Thanks for posting your inquiry in our Community! 🙂
You can use any USB drive to download the video files. It's recommended to use one that is close to the capacity of the SD card used. Ideally, a 64 GB USB drive would be big enough to capture the entire contents of the SD card.
You can select the length of the video clip so it's not a requirement to use a 64 GB USB drive, just a suggestion.
I hope this helps!
03-14-2020 10:44 PM - last edited on 03-14-2020 11:53 PM by RogersMoin
03-15-2020 03:34 PM
Welcome to the Rogers Community Forums!
I understand how important it is to be able to record events inside of your home so you can see what's happening even when you aren't there.
There are specific daily quotas for the video clip and picture recordings as part of your rules. It is 100 Videos / 400 Pictures per day, do you recall if you had more than those in a single day when the recordings stopped taking? You could upgrade to a higher Video & Picture Storage option which would give you 600 videos / 1000 pictures per day.
Did you know, you also have the option to record 24/7 for up to 1-week of HD quality video from a single camera? The data is stored locally on the Touchscreen via a 64 GB Class 10 Micro SD Card or full-sized SD card depending on the model of your Touchscreen.
We look forward to your response.
07-25-2020 10:04 AM - edited 07-25-2020 10:08 AM
07-25-2020 11:57 AM
07-26-2020 07:29 PM - edited 07-26-2020 07:30 PM
07-26-2020 10:05 PM