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I Plan to Stick Around
Posts: 36

Spam Messages

To start with I have been getting almost daily emails and text messages from rogers about there new streaming service, Anyone know what I have to do to stop these, I have asked rogers repeatedly to stop spamming me. ON a slightly related note, every time I get a voicemail I also get a text message at the same time, saying I have one. So, if my sister calls me, and leaves a voice mail, as soon as the phone registers the voicemail, I get a text message saying I have one from her and its in her messaging thread, acting like she is telling me, its also telling me the message is urgent every single time, and no its not that person texting me, because it does it for home phones too. anyone know how to turn these text messages off as well,

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Resident Expert
Resident Expert
Posts: 13,917

Re: Spam Messages

The message about the voicemail, is something you can call in about, and they can turn off the feature.
(may be on by default on some plans.. i turned mine off ages ago)

 

As for the spam messages, etc from rogers.. best i can sugest, is go into your MYROGERS, and check your contact preferences there.. make sure that contact may X, Y, Z is set to OFF (i think that checking them, means OFF)



I Plan to Stick Around
Posts: 36

Re: Spam Messages

Sorry took so long to get back too you, I have been extremely sick, anyway their is nothing listed for text messages under my account, as for the calling in, I have repeatedly, all told i have been removed from the text message spam from you guys, and its still happening.

Resident Expert
Resident Expert
Posts: 13,917

Re: Spam Messages

i am not part of 'you guys' i dont work for rogers.. i am a regular user, just like you Smiley Tongue

You have loged into your MYROGERS.

Click on the MyRogers Profile tab
Under the lower/inside tabs, click on Update Marketing Permissions

your options there..email, text, etc... go into each of those.
CHECK the boxes.. that you DO NOT want contact from.

 

 

That should get rid of the 'advertising' stuff hopefully.

 

 

For the voicemail.. that is a different thing.
You specifically need to call in to have that feature removed.... it should be possible, i had it done like YEARS ago.
Cant remember if the billing/feature guys can change it, or if its tech support. 

 

 

***Update***

 

Just wanted to state a minor change in the procedure listed above on how to locate your marketing opt-out options

Log in to your MyRogers account > Hover over MyRogers tab > Select Update Profile > Select Update Marketing Permissions

 

From there check the boxes for the methods in which you do not wish to be contacted.



I'm a Senior Advisor
Posts: 3,495

Re: Spam Messages

I have all that stuff unchecked. However, I still get the occasional text from Rogers announcing rate increases for my plan. Texts to and from Rogers are no charge.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
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I Plan to Stick Around
Posts: 26

Re: Spam Messages

You said "I have all that stuff unchecked"....but in this case, a "check" means NO I DONT WANT IT.  So "check" what you DONT WANT and that might work.  Good luck!

I Plan to Stick Around
Posts: 36

Re: Spam Messages

Thank you, they had moved that section which is why I was having troubles finding it. really buried it.

I Plan to Stick Around
Posts: 26

Re: Spam Messages

When I click on Update Marketing Permissions, it won't let me.  Says my account is not associated with my Profile.  So I went to live chat.   After being transferred three times, and finally a techie tells me here is a bug in my Profile, its to be deleted (he did this for me) and I was to set it up again.  Well, turns out I have to use a different email address, I don't have another one.  So he says all he can do is reset my password.  Ok, done that.  Back to square one, I still don't have access to Update Market Permissions.  I went to the phone help, and am told I need to choose a different email address.  I give up.

I'm a Trusted Contributor
Posts: 766

Re: Spam Messages

That is so sad that the techies can't even access it and shut it off for you.. Smiley Sad

 

When my wife was getting spammed by Rogers I called in and they changed the setting and away we go. If I recall correctly I think she said it would take till the next billing period to take effect but it did happen . Heck , I don't even know how to find  her profile or half of this stuff you're talking about on the website.  

 

If an authorized and informed Techie can't  adjust the settings at the carriers end , it is indeed a sad day . . . ..Smiley Sad

 

 

I'm an Advisor
Posts: 1,524

Re: Spam Messages

Marketing Permissions have always been hit-and-miss for me. For instance, even though I've had Rogers wireless service for almost 7 years, when I go into text marketing permissions and try to change it, I always get a message saying there are no cellular phones associated with my account, or words to that effect. I've even called in to get this fixed, but it never happened. One way to stop text messages from Rogers is to reply STOP, if the option is there. That worked for me.