replacement for Ignite TV Remote

[modela]

Replacement required for Ignite TV Remote.  Remote skips ahead when using arrrow forward buttons.  Went to retail outlet and was directed to process request here.

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[reed935]

Seems kind of stupid that a retail outlet, with the customer in front of them, would defer to an online forum in order to get a remote replacement.  What kind of business logic is that ??

[RogersMaude]

Good day @modela,

Welcome to the Rogers Community and thank you for your post. 

I am also surprised that the retail location you visited directed you here, but rest assured, we can help!

Can you elaborate on the nature of your issue? From what I gather, it is normal that what you are watching skips forward when using the arrow forward button.

Kindly, let us know if this has just started happening or if something suddenly changed, as well as the troubleshooting steps you've tried so far, if any, and we'll be able to further assist you.

Looking forward to your reply!

RogersMaude