Try a different browser? Try Incognito or Private mode? Here's a list of tips for dealing with Rogers website:
Not everyone runs into this problem. I have no issues with the Flex channels for example, or with the MyRogers app. It's similar to the problems that people had/have with the app and not being able to login, etc. It's a problem with the specific account which Rogers should be able to solve. My suggestion is to send a PM to @CommunityHelps to get it resolved for you.
@canajungirl, understanding that you don't want to invest in a new pc, it may be time as updates for Windows 7 and 8.1 have stopped as of yesterday. Here's a Ars Technica article on this:
So, there is a possibility that you're running into issues due to the age of your pc and browser, and then of course there's also the possibility that your running into issues with the Flex channels, which is a Rogers issue.
Beyond that, given that Microsoft has finally dropped support for Windows 7, if you haven't already run into security issues with your pc, you will as Windows 7 will no longer receive any security updates. I would think that any pc running Windows 7 or 8.1 would be a security hazard.
If you don't like the tile interface with Windows 10 or 11, you can use a desktop interface instead of the tiles. Here's a search with a few answers for that one:
Or, you can load an application called OpenShell, which is located here:
https://github.com/Open-Shell/Open-Shell-Menu
The download is located on the next page:
https://github.com/Open-Shell/Open-Shell-Menu/releases/tag/v4.4.170
Scroll down the page and download the OpenShell setup executable:
https://github.com/Open-Shell/Open-Shell-Menu/releases/download/v4.4.170/OpenShellSetup_4_4_170.exe
That application allows you to run a Windows 7 style user interface, as well as a couple of others.
Fwiw, last year, Google imposed a pc processor cut-off date. I don't have the info on hand but, from memory, older processors (approx 15 years old) would no longer support Google Chrome as the processors don't have some of the processing capability to properly render web pages. That's a processor microcode issue, as the microcode will ultimately determine what processor functions a web page can call upon in order to process and display the contents of a given web page. The various processor functions that web pages now require weren't designed or built into older processors. End result, even if you were running a fairly modern web browser, there's a good chance that some of the web pages that you view, might not be displayed properly due to the limitation or missing functions of the processor. I'd expect that there would be missing content and I have no idea of what that might do to a web page, or if the end user would be aware of any missing content. Issues with Flex channel changes might be an example, but, again, is that a web browser / pc issue, or a Rogers issue?
In terms of security, if you preferred to keep your pc, you might want to consider loading Ubuntu or some other linux flavour. Ubuntu's user interface is graphical as well, so, it might be food for thought. You can run Ubuntu in a demo mode, just to be able to have a look at it and consider it. Fwiw.....
@canajungirl wrote:
I'm an old dinosaur so bear with me. I am running Windows 7 on my desk top & for whatever reason cannot get my flex channels to come up on display in MY ROGERS inorder to exchange them. I did 2 weeks ago when I first got Ignite but since then all I get is a display with 0 for channels for Ignite TV & 0 channels for flex and a message saying a technical issue & try again. I called today for help but the answer was my browser being touchy as I'm running a Windows 7. Any help would be appreciated and I really don't want to have to make a purchase to upgrade to Win 10/11 just to be able to exchange my Flex channels.
When I go to the TV section on MyRogers, I also see the following at first:
However, this is momentary and if I wait for a bit longer, it does show me the number of channels and flex channels that I am subscribed to, and I will get an "Exchange Flex Channels" button. That button should (normally) take you to a page that will allow you to exchange Flex Channels. However, you might also get an error message.
One such message is that there is a "pending order" on your account, or something to that effect. This might be due to something as benign as Rogers sending you new or replacement hardware, pending changes to your services, or perhaps your account is under repair. Regardless, if this is what is blocking you, you won't be able to make any changes until this status gets cleared.
Another error that you can see is the following Technical Error:
When you see this, something got messed up in your account. This has happened to me when the Rogers product team removes a channel from the lineup. However, I could also still be subscribed to that Flex Channel... and when that happens, the "Exchange Flex Channel" tool has no idea how to deal with the situation and throws a "Technical Error" pop-up. Another side-effect is that the number of subscribed channels (or Flex Channels) shown could be incorrect.
If something is broken on MyRogers, it is possible that something about your browser configuration is to blame, or possibly security software is causing problems. However, if you also see breakage in the MyRogers mobile apps, then there is almost certainly some problem with your MyRogers account, or, something about your subscribed services got into a bad state and MyRogers is not able to deal with the unknown error.
As for your Windows 7 PC, it really would serve you well to upgrade. Not only is Microsoft not issuing critical security updates anymore, in just four weeks from now, Google Chrome (and other Chromium-based browsers) will also be dropping support as well. Mozilla Firefox can still be installed and updated but old, unsupported Windows systems will still be vulnerable and unsafe to use in today's world.
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