Sportsnet App Saying Not Subscribed Suddenly

[PeNiBru]

I recently moved my legacy Premier TV package to the Ignite package and everything was going well until my Sportsnet App stopped working. Every time I log in, it says that I am not subscribed to view any of the content. The Sportsnet channels work fine on my Ignite TV, it just appears to be the app not working on AppleTV, desktop login, phone, etc.

I tried contacting Sportsnet, and they had me try deleting and reinstalling the app, which didn't work. They've concluded it's a Rogers issue that needs to be fixed on their end. It's been frustrating.

I seem to be getting nowhere with this. Rogers help chat has not been helpful at all in looking into this issue or troubleshooting it. Has anyone had this issue resolved and can help with it?

[RogersZia · Accepted solution]

Hi @PeNiBru ,

Welcome to the Community!

I appreciate the troubleshooting steps you've tried so far. It seems like we may need to refresh the entitlements for you on our end. Please click here to send us a PM @CommunityHelps for further assistance!

RogersZia

[PeNiBru]

Will try this thank you.

[AdamChapman]

Would like to know if this worked as I am having the identical issue and tech support has been "working" on it for a month and I still don't have access to the Sportsnet app, which stopped working the minute my service was changed from legacy equipment to Ignite, just like you.  Where am I supposed to send a direct message as when I put in @CommunityHelps it doesn't send it anywhere.

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@AdamChapman wrote:  Where am I supposed to send a direct message? a

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When logged into the forum, click on @CommunityHelps  .  On the page that comes up, you'll see a link near the top right of the screen to "send a message".  If you're using a tablet or phone, you may need to switch your browser to the desktop version. How to do that will depend on the device but a web search should find it.  There may be some back and forth required while Rogers get your personal information to look into your account.  Personal information is not allowed in this forum.  

When logged into the forum, check the envelope icon at the top right of the screen for messages.  You would usually also receive an e-mail that you have a PM, but it may have ended up in your spam folder...