Rogers Xfinity TV Wifi

[Mevanc82]

"Content on Rogers Xfinity TV can only be streamed
within Canada. The WiFi or cellular network you're
connected to appears to be outside of
these boundaries" why do we get this message once in a while. We are in Canada, my modem and box is right by the TV.

*Added Labels*

[RogersCorey]

Good morning @Mevanc82!

It is strange that you're getting that message while located within Canada.

Are you attempting to stream using WiFi or cellular data? Are you near the US border by chance? Do you ever use a VPN?

~RogersCorey

[Mevanc82]

We are using Rogers Xfinity which uses WiFi and no we are not near the border. We are just watching regular cable TV when it happens.

[RogersMaude]

Hello @Mevanc82,

Thank you for getting back to us. Does this happen accross all your devices?

Additionally, can you make sure you're not connected to a  VPN network, when this occurs? 

A VPN can prevent access due to licensing agreements that restrict content based on geographical location. If it detects you're using a VPN to access content, it won't be able to identify the region you're physically located in, and will block your access to prevent copyright infringement.

Let us know if you tried any troubleshooting steps since noticing the problem!

RogersMaude

[Mevanc82]

No we are not on a VPN. We haven't got that message any further but our TV does freeze up usually once a day in the evening. We usually have to disconnect the cable box and reconnect. I have been on the support line twice already with this, they don't see any problem with the connection. I have seen in the community the same thing is happening to other people.

[RogersYasmine]

Hello @Mevanc82 ,

Thanks for your response!

If possible, can you please try rebooting your internet modem (unplug for about 30 seconds and plug it back in). Once fully rebooted, please do the same with your TV box(es). Once done, kindly monitor for a few days to see if the problem returns and let us know.

Thanks so much,

RogersYasmine

[Mevanc82]

It is still happening. Really bad today...we have disconnected so many times. I have read other people in our area are having the same problem.

[-G- · Accepted solution]

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@Mevanc82 wrote:
It is still happening. Really bad today...we have disconnected so many times. I have read other people in our area are having the same problem.

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If there is a problem in your area, send a private message to @CommunityHelps and ask them to investigate.  They can test your Gateway's connection to the Rogers network and can also check to see whether there is congestion on your local node or other problems/instability affecting your area.

As for your particular situation, are you running in a standard Rogers-supported configuration or are you using your own router and have your Xfinity Gateway in Bridge Mode?