Netflix

[Biollw]

Good evening

Unable to connect to Netflix with my XiOne. It tries but fails. Have checked connection, rebooted tv box, rebooted modem. To no avail.
I can connect with the Netflix app on my phone ok just not through XiOne.
Anybody else failing?
Thnx
Bill

*Added Labels*

[Biollw]

Further...I can access it on my Xi6 in the bedroom but not my XiOne.

[57]

Swap the boxes to see if the issue is with the location of the box or the box itself. If the issue follows the box, it may not be properly authorized and you'll need to contact Rogers, or the box could be faulty.  If it's the location that's the problem, then you'll need to troubleshoot that. Are using WiFi?

[Biollw]

All my boxes are hard wired.

[Biollw]

Nope swapped to different tv, basement, also hardwired.
Reset Netflix from the A menu. Still no go.
Both Xi6-A working fine.
Guess I will call.in and go thru their routines and end up replacing boxes.

[Biollw]

Called in and replacing the box. Problem is they can not guarantee it will be an XiOne...bummer.

[Biollw]

So nobody else has this problem with the XiOne?

[-G-]

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@Biollw wrote:
So nobody else has this problem with the XiOne?

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I had not used the Netflix app on my XiOne box in ages and it crashed when I tried to launch it.

To recover, press "A" to access the Help screen, scroll right to "Reset Netflix", then select it and perform the reset.  At the "All set." screen, select "Restart Netflix".  You will then need to sign in again.

Works fine for me now.

[-G-]

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@Biollw wrote:
Nope swapped to different tv, basement, also hardwired.
Reset Netflix from the A menu. Still no go.
Both Xi6-A working fine.
Guess I will call.in and go thru their routines and end up replacing boxes.

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Another thing to try is to go to "Settings / Privacy / Locally stored data" and clear local storage... then try resetting Netflix again.

[Biollw]

Yes we tried reset Netflix and local storge clear to no avail.

[-G-]

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@Biollw wrote:

Yes we tried reset Netflix and local storge clear to no avail.

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Are you running in a standard, Rogers-supported configuration or are you using your own router, with the Ignite Gateway in Bridge Mode?

[Biollw]

We will never know. Box has been deauthorized already.

Went down and reset xb7 to factory only to discover box was deauthorized.
New box will be here tomorrow and better be an XiOne but they have no guarantee.

[Biollw]

As expected it is NOT an XiOne, it is a Xi6-T. Oh well. Netflix works on it.