Intermittent screen freezes and audio dropout

[srrv]

I constantly experience intermittent screen freezes and have the audio drop out, to the point that it is often impossible to simply watch a show or movie.  No amount of reboots or any of the other solutions suggested by Rogers works.  I see that others have been experiencing the same issue.  When you pay so much for a service, it should work reliably.  I have checked the connection and even my Rogers box says the connection is excellent.  And the thought of actually wasting the time that is inevitably lost calling Rogers tech support with no resolution is exasperating.  I will be transferred 5 times, lose a minimum of an hour of my time on the phone with support, have to repeat the problem endlessly, and I will still have the same issue.  It is truly unfortunate to have to be resigned to such terrible service. 

***Edited Labels***

[Peete22]

Just Watched 38 and 31 for about 10 minutes each and no issues, hopefully it is all good.

[jays77]

Ottawa it seems worse today.

[Peete22]

All the channels we saw the issues on seem to be fixed for now.  Hopefully it stays that way.

[RogersYasmine]

Hi @jays77 ,

How is everything coming along? Are you still experiencing any issues at the moment? If so, kindly try rebooting your box if you have not already done so. Please keep us posted!

Thanks,

RogersYasmine

[Peete22]

Now channel 60 W Network sound and audio is pixelating/cutting out.  Never ends with this company.