Ignite box freezes then goes blank.

[Dire]

At first it happened periodically but now it happens 3-5 times a day. The ignite box will just freeze up. No button on the remote will work, not even the talk button will work. Then the screen will just go blank. Several times just before the screen goes blank it will say that there’s a problem with the internet , but no other device has issues and the ignite modem is just a meter from the ignite box. I’ve power cycled the box and reset the tv box multiple times. Should I just ask for a replacement or is there something I can do on my end. Thanks for any advice.

***Edited Labels***

[RogersJermaine]

Hello @Dire,

Thank you for joining us here on the Rogers Community Forums! We appreciate the detailed information regarding the steps you have attempted to resolve this issue. 

Please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.

Regards,

RogersJermaine

[Peter-karen]

Same here , Reset every day ???

[RogersMoin]

Hello, @Peter-karen.

Thank you for joining this thread and informing us that you are experiencing an issue similar to that of OP. Please follow the instructions posted by RogersJermaine and send us a private message so we can investigate it for you.

Cheers,
RogersMoin