Ignite - Netflix and Youtube not showing up on apps screen.

[enosbones]

When you go to the App screen, there is no Youtube not Netflix apps.   If I use voice command for 'Youtube' there is a message "GIVE US A FEW MINUTES We're having trouble opening this app. Please give us a few minutes then try again".   Youtube was working a couple of weeks ago, not they are gone.   What gives? 

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[Gdkitty]

I wonder if the box was trying to update the 'app' for it, and it failed or something?

I would give rogers a call, see if they can do a refresh on the box and try to force a reset/refresh on it.

Worse case, they can send out a swap.

[JBKing]

Did you ever figure out what the problem was? I’m having the same problem

[-G-]

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@JBKing wrote:
Did you ever figure out what the problem was? I’m having the same problem

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What happens when you try launching an app by name using voice commands?  Does it launch or do you get an XRE or APPS error code?

[Mandaa]

I'm experiencing the same issue with my device! I tried restarting it both manually and digitally, but that didn’t help—the problems persist. The only app I can access is Netflix. Right now, I'm in the middle of using the refresh system option to see if that resolves anything.

[RogersYasmine]

Greetings @Mandaa ,

Thanks for visiting us in the community and for adding to this conversation. 🙂

We may need some clarification to ensure we are on the same page. When you say that you are unable to access the YouTube app on your 'device', which device are you referring to? Are you using a cellphone or a tablet or do you mean through your Rogers TV box?  Also, did restarting your TV box resolve the issue?

We look forward to your reply!

RogersYasmine