Disney Plus Free with Ignite Package Code doesn't work

[Davey2]

Hello Community Forum,

I am a new Rogers customer and have the Popular TV and Internet bundle. I  received an email with a link to activate a free Disney Plus standard with Ads account. When I follow the link it says the code is invalid because It has already been redeemed, or I am outside the region of eligibility.  No one at our house has ever had a Disney Plus account and we are right here in Canada. 

After a 45 minute chat with an agent they finally told me to contact Disney for a solution. Well, after another 50 minute chat with Disney they told me to contact Rogers. The Disney rep said there should also be some link in a banner on my home page but there isn't. I tried disabling Pop Up blockers but nothing is there.

I've only been a Rogers customer for 6 days and I am already getting frustrated. Does anyone have any suggestions before I waste another hour with support?

Thank You

*** Edited Labels ***

[57]

@Davey2 : Have you tried saying "Activate Disney Plus" into the voice commands of the IgniteTV remote?

You then need to follow the instructions to activate the account using a computer or device. Let's hope you don't end up with the same invalid code issue.

[Davey2]

Hello 57, Thanks so much for the speedy reply.I hope you are enjoying this Thanksgiving Holiday. I did get a qr code when using the voice commands. It takes me to my TV services page at Rogers, however I can't find any other info about Disney plus, it just outlines my current channel package. 

[57]

@Davey2 Rather than using the QR code, is there an option on the TV screen to visit the Disney+ website, then login there using your Rogers credentials and obtain a set of numbers that you can fill in on the TV screen?

[Davey2]

Hello 57, I used the remote and did get to a sign in page for Disney, they sent me a six digit code, however when I enter it I get to a page to pick which plan I would like. 

[Nelliep]

Yes I am having the exact same issue with Rogers, tried to sign up today and I have been dealing with both Rogers & Disney for over 2 hours and neither one knows what going on and each keeps telling me to contact the other. It’s absolutely ridiculous and does not feel worth the hassle which is maybe their plan all along

[usrioux]

I have the exact same issue and experience as you Davey2.  Rogers told me to contact Disney. Disney told me to contact Rogers.  I tried everything you have tried.  I still cannot access myDisney +.  

[57]

@Davey2 : What happens if you pick the plan with ads? As long as you don't give out credit card/payment information, you may be fine?

To all, if you can't get it to work, I suggest you PM the mods on this forum to see if they can assist:

When logged into the forum, click on @CommunityHelps  .  On the page that comes up, you'll see a link near the top right of the screen to "send a message".  If you're using a tablet or phone, you may need to switch your browser to the desktop version. How to do that will depend on the device but a web search should find it.  There may be some back and forth required while Rogers get your personal information to look into your account.  Personal information is not allowed in this forum.  

When logged into the forum, check the envelope icon at the top right of the screen for messages.  You would usually also receive an e-mail that you have a PM, but it may have ended up in your spam folder...

[Kookla123]

Is this Roger’s idea of bait and switch? New to Roger’s and told I was eligible for Disney + at no extra cost. First time round wasted too much time only to receive messages indicating activation number already used? Contacted Roger’s by phone and advised I would get an email with link and new code - never happened. Contacted them again a few weeks later - wasted more time to have someone tell me I have to deactivate my Disney account (what account?), wait a week or so, and try and reactivate. Here we go again… just tried using QR code …. circle circle circle… logged into My Rogers and tried to activate only to be told I am not eligible an to upgrade my plan? So I was eligible less than a month ago and now no longer? Roger’s clearly is using the classic bait and switch - entice someone to get a certain package with “free” extra of Disney + and make impossible to easily activate. Any issues are directed to Disney + Canada - Roger’s washes their hands of any support in this area. Regretting switching back to Roger’s. And no need to have a Roger’s rep direct me to another link or condescending comment of “we’re sorry there is an issue..”

[Dspell]

3 months of trying ti get this click bait free Disney. Complete incompetent Rogers employees who can't document on my account. Now I have 2 Rogers ID and split accounts. Try hiring McDonald employees you might get better employees. Hours spend so someone I couldn't understand didn't d9cument what he did to my account to dis connect my Rogers accounts. Now I have 2 Rogers IDs and a mess to manage. Unbelievable