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@Kylek91 There are viewing restrictions with Ignite TV. There is a limit to the number of active streams that you are allowed for non-set-top box devices, even within the home, and a limited number of streams that you can have active outside your home. Also, due to content restrictions, some channels can only be watched inside your home (only the TV Go channels can be viewed outside) and you cannot watch any Ignite TV outside of Canada.
@Kylek91 There are viewing restrictions with Ignite TV. There is a limit to the number of active streams that you are allowed for non-set-top box devices, even within the home, and a limited number of streams that you can have active outside your home. Also, due to content restrictions, some channels can only be watched inside your home (only the TV Go channels can be viewed outside) and you cannot watch any Ignite TV outside of Canada.
As discussed in the solution post for this thread, all subscribed channels can be seen at your home location, however, only the TVGo channels can be streamed outside your home due content restrictions. The TVGo channels follow the list of regular channels - scroll way down to see them, or select them via LiveTV dropdown at the top of the screen.
You cannot stream anything outside of Canada, although you can use download and go if you know you're going to be away and if you've recorded the programme already.
https://www.rogers.com/support/tv/how-to-use-download-and-go-with-ignite-tv
For me it's still shown as a TVGO channel, so provided you're in Canada, it should work. The TVGo channels are listed at the bottom of the channels in the app when viewing all channels, or you can select TVGo channels (Available out of home) as a filter.
@emerson7 wrote:
This is the first time I have heard that there is a limit to the number of active streams, is this number listed anywhere? Is this a Rogers thing or are other providers better?
Last I heard, you were allowed a maximum 5 Ignite TV streams total with the web player and Ignite TV app, and up to 2 of those streams can be outside of your home. (That should be listed here: https://www.rogers.com/support/tv/faqs-about-the-ignite-tv-app)
I believe that Rogers also limits you to 10 set-top boxes in your home. Those streams are counted separately but there is also a practical limit to how many you have running at a time depending on how much Internet bandwidth you have and the type and quality of the content that you are streaming.
@emerson7 wrote:
Yes, I see that "not all channels are available outside of the home" unfortunately I was at my home and some channels were not available yesterday but I can access them today!
Is this a recent change as it is new to me? This is a huge step backward in service and convenience, my next question is this specific to Rogers or does this apply to Bell as well?
What kind of device are you using to watch Ignite TV?
Rogers recently made some changes in my neighbourhood and I now have a new IP address that some services geolocate to being out of province! My iPhone (which can do its own precise geolocation) still works fine but I suspect that if I try watching on a desktop PC, https://ignitetv.rogers.com may think that I am watching outside of my home.
@emerson7 wrote:
I watch Ignite with no problems on a regular Samsung TV, problem has come when watching live TV on my iPad while in my home. My IP Address doesn’t make any sense as it looks like it is in Newfoundland while I am in Ontario.
I don't know how Rogers and Comcast do Internet geolocation but there are several 3rd-party services that keep track of how Internet Service Providers, such as Rogers, configure their networks. Service providers allocate IP address ranges to customers in the same area and those third-party services try to keep track of where customers with a given IP address live. When you connect to a web site, such as Costco or Home Depot, they use that information to estimate where you live so that they can display stock levels at your local store. However, IP addresses are like a telephone number without an area code -- there is nothing inherent about it that ties it to a location -- and Rogers is free to allocate IP addresses that they once gave out to customers Moncton to customers in Waterloo. They may (eventually) inform some of those 3rd-party IP geolocation services of their network changes or they may leave them to figure out the changes on their own... and this may also cause some services to provide correct location data to a site while others do not.
Meanwhile, Home Depot thinks that I am located in Quebec and displays part of their web site in French.
However, Ignite TV still allows me to access all of my channels from my Desktop PC and from my iPhone, even when I disable Location Services on my iPhone and force the Rogers web site to fall back to using IP geolocation.
If you are in your home but the Ignite TV app thinks otherwise, and you are not using a VPN service, this is a problem that only Rogers and Comcast can resolve. Try sending a private message to @CommunityHelps and hopefully they can engage with the right people internally to get this issue resolved for you.
@Deens wrote:
I think that’s ridiculous. With Bell Fibe you can watch your recordings at a min
What specific restriction are you running into? The Bell TV app also limits the number of active streams that you can have outside your home, AND they place a limit on the number of registered devices that you can have.
As for not being able to watch Ignite TV while travelling outside the country, they do clearly state the Ignite TV and app restrictions under "See Full Details" on https://www.rogers.com/bundles
On compatible iOS and Android devices, within Canada, where you have an Internet connection. Out-of-home streaming limited to 2 devices at the same time and combined in-home and out-of-home streaming limited to 5 devices at the same time (including streaming via ignitetv.rogers.com on your computer). Content and feature availability dependent on licensed content rights. Data usage charges may apply when off your home Rogers network.
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