Audio Separating from Video all the time

[Japer]

I couldn’t find anything to this. But I can’t believe how often the audio will fall out of sync from video- whether I use the guide, switch from live TV to OnDemand or exiting apps to live TV. I find myself restarting ignite boxes almost every day.

***Edited Labels***

[RogersRahul]

Greetings @Japer,

Thank you for posting your concern, and welcome to Rogers Community Forums!

I know how frustrating it can be to experience audio issues with the Ignite TV service. We'd be happy to assist you with this.

We'll just need some more information to get started.

- Are you connected via HDMI cable directly from Ignite TVbox to TV?
- Are you using any AV equipment (sound bar or AVR)?
- Have you tried rebooting the Rogers gateway by unplugging the power cord and plugging it back in?
- Does this happen on more than one box?
- Are you using any third-party router or mesh network?

We look forward to hearing from you.

Cheers,
RogersRahul
 

[57]

What is the audio output setting in your IgniteTV box?  If it's DD or Expert, try Stereo instead. This setting has solved the out of synch audio for lots of people.