04-18-2020 08:34 AM - last edited on 04-18-2020 08:39 AM by RogersTony
I have a Sony Bravia and have not been able to access my music or photos on an external drive connected by USB since Ignite was installed. The access options come in screen, but neither the TV remote nor the Sony remote work on this page.
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Solved! Solved! Go to Solution.
04-21-2020 08:31 AM
04-18-2020 10:50 AM
04-21-2020 08:07 AM
04-21-2020 08:31 AM
04-21-2020 08:51 AM
04-21-2020 09:47 AM - edited 04-21-2020 09:51 AM
If this was working before, then you should be able to access the drive the same way you did before you had Ignite - and that's with the TV's remote and by "switching" to the correct input on the TV, per the TV's operating manual. The drive and material on the drive needs to be compatible with the TV's firmware and that should also be outlined in the operating manual for your TV.
It's possible that the USB connector is not making a good connection, so unplug/replug that connector at both ends a few times to get rid of any oxidation that may be present and also make sure that the drive is on/plugged in if necessary.
04-21-2020 11:13 AM
12-16-2020 12:28 PM
I have a similar problem...
Any suggestions would be appreciated. I am an Ignite TV/Internet/Home Phone customer with the Ignite modem/router and 3 TV boxes (ethernet connected).
I also have an older D-Link 825 router connected as a simple switch to provide additional ethernet connections to PC, printer etc. I have connected a USB hard drive to the USB port on the D-Link 825 but can not see it or access it. I have tried to access the D-Link log-in and setup but keep getting timed out in my browser . I checked the D-Link IP address in the Ignite router where it indicates "10.0.0.62". Prior to going to the Ignite package, the D-Link IP address was 192.168.0.102. I have tried both of those IPs but timing out in my Chrome and Edge browsers. I would like to get access to the USB drive. Any solutions? Are there settings in the Ignite router that need to be changed? What gives?
12-16-2020 01:01 PM
More questions than answers, but a suggestion:
- is the D-Link connected to the Ignite Gateway with an ethernet cable?
- is the printer working and how is it connected to the D-Link?
- how are you trying to access the USB drive, e.g., Explorer on a PC?
- have you tried rebooting the D-Link (power off/on)?
- are you using the D-Link to extend wifi or just additional ethernet ports?
Although it sound like you have just moved the D-Link from the old router to the Ignite Gateway, it may need to be refreshed (reboot). Also it would be best if you connected a PC directly to the D-Link via an ethernet cable and then try to access its menu from a browser to confirm that it is configured as an access point.
12-17-2020 08:11 AM
Likely what is happening here, is that you are now pretty much setting up TWO networks.
If the 825 has all of its features on (DHCP, etc), its creating its own network.
So it gets its WAN connection from the regular ignite network, at 10.0.0.62, which is how you would try to access the router. (assuming it allows setup connections from the WAN side)
It is then running its own network, probably running at 192.168.0.X.
An easy way to confirm this would be with a wired device.
One plugged into the ignite would get a 10.0.0.X address, and one into the dlink would get a 192.168.0.X address.
Anything then plugged in through that router, etc would be FINE to print to the printer.. but anything outside (just off the ignte) would not.
Now its not to say, you cant necessarily still use that.
Its pretty old, so likely does not support a full AP mode.
So what you would want to do, is disconnect it fully from the ignite. Plug in wired to the dlink and browse to its config. Go in there and TURN OFF DHCP on it. Have it stop rolling out addresses.
Then, plug it back into the ignite network, but NOT in the WAN port, but into one of the LAN ports.
This way it will act like a simple switch, with the added functionality with the USB
12-17-2020 10:29 AM
So far, still not working.
To your questions -
- is the D-Link connected to the Ignite Gateway with an ethernet cable?
- is the printer working and how is it connected to the D-Link?
- how are you trying to access the USB drive, e.g., Explorer on a PC?
- have you tried rebooting the D-Link (power off/on)?
- are you using the D-Link to extend wifi or just additional ethernet ports?
Although it sound like you have just moved the D-Link from the old router to the Ignite Gateway,
it may need to be refreshed (reboot).
Also it would be best if you connected a PC directly to the D-Link via an ethernet cable and then try to access its menu from a browser to confirm that it is configured as an access point.
Would reset to factory defaults do the trick? Keep in mind that I must have the additional ethernet ports in switch mode.
12-17-2020 10:37 AM
Hi, thanks for your feedback. To your suggestions -
So what you would want to do, is disconnect it fully from the ignite. Plug in wired to the dlink and browse to its config.
Go in there and TURN OFF DHCP on it. Have it stop rolling out addresses.
Then, plug it back into the ignite network, but NOT in the WAN port, but into one of the LAN ports.
Any additional suggestions would be appreciated.
12-17-2020 12:01 PM
Disconnect it from the Ignite Gateway. Connect your PC via ethernet cable to one of the LAN ports on the D-Link. The PC Task Bar should indicate that it is LAN connected without internet access. Run ipconfig from a Command Prompt to get the IP address of the Default Gateway (it should likely be 198.168.0.1). Now use a Browser to connect to that address. This should give you the login page for the router.
Once you have this solved go back to connecting it to the Ignite Gateway, and report your results.
12-17-2020 12:42 PM
I have tried the connection sequence as you suggested. Ran ipconfig and got an IP that is somewhat unexpected - 169.254.nnn.xxx (using letters to obscure actual ipconfig displayed).
Same problem, i.e. "Page can't be found" and "No webpage was found for the address: http://169.254.nnn.xxx"
12-17-2020 02:28 PM
@Avid- wrote:
I have tried the connection sequence as you suggested. Ran ipconfig and got an IP that is somewhat unexpected - 169.254.nnn.xxx (using letters to obscure actual ipconfig displayed).
Same problem, i.e. "Page can't be found" and "No webpage was found for the address: http://169.254.nnn.xxx"
Is that the GATEWAY ip? or your computer ip? You want to do the http to the GATEWAY.
But this looks SO weird, that I would press the "reset" button on the router, and go through the setup all over again.
If it were me.
12-17-2020 02:29 PM
Clarification...
By "GATEWAY", I mean the IPCONFIG response. In that response, there will be a "gateway" ip listed.
10-17-2022 08:43 PM
I was using a jump drive with my Sony Bravia to access photo and home videos. Today I got Rogers Ignite, I change the input like I always did, the videos show on the screen put I can’t access them with the Ignite remote! Why?
10-17-2022 09:17 PM
10-17-2022 11:31 PM - edited 10-17-2022 11:37 PM
@WWCool wrote: ...I change the input like I always did, the videos show on the screen put I can’t access them with the Ignite remote! Why?
Yes, the Ignite TV remote does allow you to change inputs on most TVs through repeated presses of the input button. It also will control volume (up/down, mute) and on/off. However, that's all the functionality that it has regarding TVs. This is because it doesn't have the dedicated "TV" button at the top which would allow for additional functionality like your legacy remote. You will need to use your TV remote for that sort of functionality, or a programmable remote that can handle all your devices. Unfortunately that sort of remote would not have voice control like the IgniteTV remote, so you're probably stuck using at least two different remotes whenever doing things other than watching IgniteTV.