1 of 4 boxes down

[Bigdog1951]

I have 1 of 4 ignite boxes down, done the reboot refresh etc multiple times, not working. How do I get a replacement

*Added Labels*

[RogersMoin]

Hello, @jcmartone.

We appreciate your post, and welcome to Rogers Community! 😃

Thank you for rebooting the box and trying the system refresh. When you say the box is not working, what exactly is happening?

Have you tried swapping the box with one of the three boxes to see if it works? We can help resolve this problem for you; please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog. 

Cheers,

RogersMoin