Changes to Retail & Customer Support Options.

[RogersTony]

Here at Rogers, we know that time is of the essence! This is why we are always looking for ways to make sure you get the service you need in a quick and efficient manner. With this in mind, we are changing the way our teams handle certain transactions. Keep reading to learn more!

What’s changing?

Starting on September 1, our retail stores will no longer take one-time bill payments. We still offer many other bill payment options which you can find here.

Starting on September 15, our teams will no longer complete certain transactions over the phone or through live chat. The following transactions are still quick and easy for you to complete online or using our interactive phone system. Click each link to learn how:

• One-time bill payments
• Changing your method of payment
• Updating your billing address or contact information
• Exchanging Ignite TV_™ Flex Channels (applicable to Ignite TV_™ customers only)

Our teams are still here to give expert advice, help review your account and services, and choose the latest phones, tablets, and accessories in-store, over the phone, or through live chat.

Have you checked out our new self-serve hub at www.rogers.com/support? Find all the information needed to manage your account and services online, 24/7, including troubleshooting tips, answers to most frequently asked questions, video tutorials, and more!