Unlocked phones for Rogers prepaid

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Moderator
Moderator
Posts: 566

Re: Unlocked phones for Rogers prepaid

Hey @impala,

 

Thanks for getting back to us and sorry to hear that the workaround is still resulting in that strange error!

 

As mentioned in one of my earlier posts, we can't guarantee that non-Rogers devices will work seamlessly on our network. Unfortunately, there is always the possibility that some functionalities won't be accessible. 😟

 

I was reading up on another third party forum that a user with a similar issue found a solution that worked for them. Whether or not this will actually work for your circumstance, I'm not certain. What they indicated is that, instead of tapping the "save" button, try backing out by selecting the "home" (circle) button, and once you go back into your APN list you should see the new APN setting saved at which point you can select and enable it. Perhaps, give this a try?

 

As a last ditch effort, if there is a current APN already listed in your settings, you could also try editing it to our settings rather than creating a brand new APN entry.

 

If anyone else in the Community has any advice to share, please do!

 

Kind regards,

RogersLaura

 

 

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I Plan to Stick Around
Posts: 51

Re: Unlocked phones for Rogers prepaid

I am in the same boat. I currently have a Doro flip phone on a PAYGO basic talk and text plan. My brother has offered to give me his unlocked Samsung A8 phone since he got a new phone for Christmas.


Can I put the Samsung A8 on my current PAYGO plan? If so, do I just buy a new Rogers sim card for it? Anything else I need to know or do?

 

Thanks.

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Resident Expert
Resident Expert
Posts: 3,560

Re: Unlocked phones for Rogers prepaid

@Sarcee : The most effective way would be to go to a Rogers store and install the new SIM and test the phone while you're there.  If you're not going to use your old phone, they can take the SIM out of it (like I did), trim it if necessary and put it in the new phone.  A new SIM would likely cost around $10.  I put my old flip phone in my car in case there is an emergency as all phones can dial 911, even without a SIM.  You could also donate it to a women's shelter or similar.



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I Plan to Stick Around
Posts: 51

Re: Unlocked phones for Rogers prepaid

Thanks. I'm not sure what you mean by 'trim it'.

If I decide to buy a sim card for the new phone, does that mean I would need a new phone number? If so, would that mean that I'd need to set up a new separate account?

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Resident Expert
Resident Expert
Posts: 2,756

Re: Unlocked phones for Rogers prepaid

Sarcee, sim cards come in different sizes so if the sim card for your D'oro phone does not fit the S8 then some people trim the sim card which is NOT recommended. or you can buy the correct size sim for your phone.

Since your already a pay as u go customer the rep will have to TRANSFER your service including phone number from the old sim to the NEW sim.

You don't get a new number every time you get a new sim that's a myth unless you want a new number or account you have to specifically ask for this.


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I Plan to Stick Around
Posts: 51

Re: Unlocked phones for Rogers prepaid

Ok, I didn't realize 57 literally meant physically trim the sim.

 

So, I should bring in both my old phone and new phone to the Rogers kiosk when I am ready to change over ?

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Resident Expert
Resident Expert
Posts: 2,756

Re: Unlocked phones for Rogers prepaid

Absolutely. I mean most people are comfortable doing this themselves but if you are unsure the reps at the store provide an excellent level of customer service and can walk you thru removing the SIM card from your DORO phone and if it does not fit your A8, they will be happy to Sell you the correct size and they can also transfer your service to it thru a procedure called SIM Swap.

Trust me, your not the only one who receives a used unlocked phone from a family member.


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I Plan to Stick Around
Posts: 51

Re: Unlocked phones for Rogers prepaid

I could probably switch out the sim card to my new phone myself. In that case, would I still need Rogers to transfer the service over?  Or is that only if the sim card doesn't fit the new phone and I need to buy a sim card for it?

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Resident Expert
Resident Expert
Posts: 2,756

Re: Unlocked phones for Rogers prepaid

Hi Sarcee,

The Beauty of SIM Card technology is you can take the sim out of your old phone and put it into the new phone and it will work automatically. You do NOT need to call your carrier to tell them you changed handsets.

However if your changing phones and the SIM Card does NOT fit the new device, then you can do any of the following:
1) Visit a Rogers Wireless Store in person
2) Call Rogers customer service over the phone (you need to have acquired the sim card already to do the next few options)
3) Contact Rogers Social Team either on Live chat, Community Forums, Twitter, Face Book. or what ever other platforms they make them self available
4) Swap the SIM Card yourself thru My Rogers Portal online.

To do 2, 3 and 4, you would need to have purchased the sim card already.


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I Plan to Stick Around
Posts: 51

Re: Unlocked phones for Rogers prepaid

Ah, I see how the process works now.

 

Thanks.