Switching PayGo plans

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I'm a Senior Advisor
Posts: 3,651

Switching PayGo plans

For years now I've been buying the basic $100/year plan where I pay for all calls and texts and those charges have more than doubled. Recently I was inundated by a load of texts from Facebook and I had to change my settings to put a stop to them, but they depleted my balance. I see the there are 2 other PayGo plans for $100/year, one with free texts and the other with free evening and weekend calls. I presume "unlimited" means "free", so please enlighten me if I'm wrong. I'm interested in the unlimited texts plan.

 

So here are my questions:

 

1. If I sign up for the unlimited text plan here, will my current PayGo balance roll over into it?

 

2. Currently if I have accumulated a balance over $100 after 2 or 3 years, I can use $100 of the balance to renew for another year if I call in and ask for that. Can I do the same with the $100/year unlimited text plan?

 

3. Are there any catches to these two new $100 plans?  It's hard to believe they offer free stuff that the basic $100 plan doesn't.

 

4. I see the 2 plans are "promotions",  even though I've seen them for some time. How long will these promotions last? If I sign up for one and it can't be renewed after a year, will I be able to keep my balance when I revert back to the basic plan?

 

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LG-E410B PayGo. Location: S-W Ontario
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Re: Switching PayGo plans

Good afternoon @OLDYELLR!

 

Thanks for your post. 

I can definitely help answer some of your PayGo inquiries.

 

If you currently have a balance of over $100 and you wish to take advantage of one of the two promotional plans, you can contact our Prepaid department to request your price plan change but deduct the cost of the plan from your current balance. Please note that this is often done but not standard procedures.

You normally need to top up (even a minimal amount), in order to extend your expiry date for a year.

Therefore, if they decline this transaction,you can notify us and we will attempt to resolve it on our end.

 

The plans are either 1-year Canadian text messaging or 1-year local evening and weekend calling for just $100 (taxes extra). There is also an additional 9-1-1 government fee which may apply. 

 

If you sign up for one of these two plans, you can renew it after a year even if the plan is expired, since it already is on your account. Please note that the plan is still subject to some changes. If the airtime rate increases, for example, you will be notified.

 

In the instance where you change to a basic monthly plan, then change your mind and request to be put back on a $100 yearly plan, you will have to go with what is available at that time. We do not know when these promotional plans will expire yet, but they have been available for quite some time, indeed.

 

There is no "catch" with these plans. It is important that you know that if you go over the 100 minutes of talktime included in the package, you need to top-up to use all other available pay-per-use services.

The current rates are:

  • $0.50/minute for additional anytime local calls
  • $0.50/minute for Canadian and US long distance calls

Let us know if you have anymore questions Smiley Wink

Hope this helps!

 

RogersMaude

 

 

 

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Moderator
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Posts: 2,222

Re: Switching PayGo plans

Good afternoon @OLDYELLR!

 

Thanks for your post. 

I can definitely help answer some of your PayGo inquiries.

 

If you currently have a balance of over $100 and you wish to take advantage of one of the two promotional plans, you can contact our Prepaid department to request your price plan change but deduct the cost of the plan from your current balance. Please note that this is often done but not standard procedures.

You normally need to top up (even a minimal amount), in order to extend your expiry date for a year.

Therefore, if they decline this transaction,you can notify us and we will attempt to resolve it on our end.

 

The plans are either 1-year Canadian text messaging or 1-year local evening and weekend calling for just $100 (taxes extra). There is also an additional 9-1-1 government fee which may apply. 

 

If you sign up for one of these two plans, you can renew it after a year even if the plan is expired, since it already is on your account. Please note that the plan is still subject to some changes. If the airtime rate increases, for example, you will be notified.

 

In the instance where you change to a basic monthly plan, then change your mind and request to be put back on a $100 yearly plan, you will have to go with what is available at that time. We do not know when these promotional plans will expire yet, but they have been available for quite some time, indeed.

 

There is no "catch" with these plans. It is important that you know that if you go over the 100 minutes of talktime included in the package, you need to top-up to use all other available pay-per-use services.

The current rates are:

  • $0.50/minute for additional anytime local calls
  • $0.50/minute for Canadian and US long distance calls

Let us know if you have anymore questions Smiley Wink

Hope this helps!

 

RogersMaude

 

 

 

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I'm a Senior Advisor
Posts: 3,651

Re: Switching PayGo plans

My current plan expires next February, but I'll have to renew sooner because my balance is down to about $18. If I now sign up for one of the above mentioned $100 plans, will my current balance roll over and get added to the $100? Will it be added if I sign up on line, or do I need to call the PayGo number?


LG-E410B PayGo. Location: S-W Ontario
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Re: Switching PayGo plans

Hello again @OLDYELLR,

 

Yes indeed!

Whatever amount is remaining from your current balance will rollover.

You can do it either online or over the phone.

 

I will give you an example: If you top-up $100 in order to renew for 12 months and your $18 current balance is carried over, you will have a balance of $118. When you will request the $100 promotional plan, an amount of $100 (plus applicable taxes) will be deducted from your current balance, as well as the 9-11 fees. Whatever is left can be used for long distances or any other additional usage.

 

RogersMaude

 

 

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I'm a Senior Advisor
Posts: 3,651

Re: Switching PayGo plans

Okay, the reason I asked is that when I use the $100 unlimited text plan link, it's as if I'm signing up for the first time and I don't see an option for signing up to swich from one PayGo plan to another. Instead of going through all the rigmarole of entering serial numbers, SIM numbers and my location, wouldn't it be simpler to make the switch by calling the PayGo number and talking to a human?


LG-E410B PayGo. Location: S-W Ontario
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Re: Switching PayGo plans

Yes, it definitely would @OLDYELLR !

 

You can reach them at 1-800-575-9090.  To reach a representative choose option 4, then option 4 again (how to contact Rogers).  At the end of the information on how to contact us, you will select option 1 to speak with an a agent.

 

RogersMaude

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Posts: 4

Re: Switching PayGo plans

change monthly plan in mid billing period

 

I paid for 15$/monthly plan on April 13, then I changed to 30$/monthly plan today, will I get a partical refund for the previous plan? 

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Re: Switching PayGo plans

Thank you very much for your reply. I was charged a full amount of 15 dollars for my previous monthly plan and didn't get a partial refund after I switched to 30 dollar plan. Will I need to Rogers agent to get a refund?

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Re: Switching PayGo plans

 

Hello, 

 


@323132 wrote:
Thank you very much for your reply. I was charged a full amount of 15 dollars for my previous monthly plan and didn't get a partial refund after I switched to 30 dollar plan. Will I need to Rogers agent to get a refund?

You're most welcome. My previous explanation about prorated billing is true for postpaid accounts. Do you have a prepaid or Pay As You Go account?

 

Thanks,

RogersMoin

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I've Been Here Awhile
Posts: 4

Re: Switching PayGo plans

Pay As You Go account. Does it mean there won't be a refund in this case ?