Rogers (and Fido) Pre-paid Phone Service Ending December 16, 2024

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I saw a few recent posts "hinting" at this, however, I received a text today confirming the following:  I've therefore started this thread on the topic.

1. Rogers (and Fido) Prepaid services will no longer be available after December 16, 2024.

2. I can switch to Rogers (or Fido) (assume Post-paid service) and keep my number

3. I can switch to Chatr Prepaid and keep my number.

They provided a phone number 1-844-235-3766, or say to visit a Rogers retail location...

I just finished pre-paying until July 25, 2025 (so 9 months still to go, value approximately $75).  I also have a balance on my grandfathered anytime plan of about $95.

I guess I'll need to do some research and decide what I'll do and also find out what Rogers will do regarding the $170 or so in "value" that I still have in my Prepaid account.

***Edited Labels***

[fiona59]

How did you pay for your top up?  Credit card?  If yes, dispute it as you were sold a service that they had no intention of honouring.

There was a mass text sent on October 23 telling us we were toast as of Dec 16.

Read above.

Do the CRTC route, Rogers will then be notified and you'll get most of your money applied to a new account.

Complain to Rogers Office of the President.

I managed to get AMEX to refund my $100.  Wound up with a $10/month talk/text/1GB and my balance from paygo is funding it.

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@OLDYELLR wrote:

1. Not one word from Rogers.

2. Will I still be able to make and receive calls after December 16? 

3. If not, how will Rogers make good on my balance if not a refund? Stealing hundreds of dollars from customers by discontinuing a service without reimbursing the balance is criminal. If Rogers messes with me on this, there is no way I will use any other Rogers service.

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1. You may have missed it, but a text was sent to everyone with Rogers Prepaid around October 22.  Go back and look at your texts around that time.  If your phone was switched off (or unavailable) for several days, the text is not kept in the cloud indefinitely and I believe only stays there for a few days.

2. Not on Rogers Prepaid - you need to migrate to Rogers or Fido postpaid, Chatr prepaid, or to a different provider.  The contents of that text are outlined in post 1 of this thread and yes, Rogers Prepaid is ending on December 16.

3. Please read previous posts in this thread. Anyone getting a credit for their balance has had to fight for it, typically with Rogers office of the president (share a concern), or via CCTS.

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Update on my Prepaid balance (see post 1).  As mentioned previously in this thread, I and others tried all the "normal" channels to get our prepaid balances credited to us in some way.  None of the normal channels worked for me.

I contacted The Office of the President (OOTP) several times and finally got a response today.  I was offered several options, but I chose to receive an "electronic gift card" in four months time, which I can use towards TSC or any Rogers "invoices", like my TV/Internet/Home Phone bill.  I consider the case closed, provided I get my "credit" in March or earlier.  You can use the following link to contact OOTP.  I do not like to use this, unless I've explored all other normal avenues.

https://www.rogers.com/contact/share-a-concern/

I requested and received a confirmation email from OOTP shortly after the conversation.

I would like also to thank @RogersCorey for his role in this.  I have always found the forum mods to be very helpful to me.

I'm disappointed that so much time and effort was required for what should have been a relatively straight-forward transaction.  At least I didn't have to contact CCTS.

I'll tag @OLDYELLR since he asked in a post above.