Rogers (and Fido) Pre-paid Phone Service Ending December 16, 2024

[57]

I saw a few recent posts "hinting" at this, however, I received a text today confirming the following:  I've therefore started this thread on the topic.

1. Rogers (and Fido) Prepaid services will no longer be available after December 16, 2024.

2. I can switch to Rogers (or Fido) (assume Post-paid service) and keep my number

3. I can switch to Chatr Prepaid and keep my number.

They provided a phone number 1-844-235-3766, or say to visit a Rogers retail location...

I just finished pre-paying until July 25, 2025 (so 9 months still to go, value approximately $75).  I also have a balance on my grandfathered anytime plan of about $95.

I guess I'll need to do some research and decide what I'll do and also find out what Rogers will do regarding the $170 or so in "value" that I still have in my Prepaid account.

***Edited Labels***

[tony2024-10-28]

thanks for sharing your opinion. quite frankly, I did not get any written proof for the gift card compensating 86.9% for my total balance in 3 months. Did you get any written proof for the gift card?  Will it be canceled within 3 month in the same way as what they are doing now to shut down the prepaid service, which breach the prepaid service agreement from their side: We have paid for the service before we use the service per CRTC regulations.    

[tony2024-10-28]

what is the full name of CCTS?  please

[SC118]

no written proof but I got the name of the agent and I also have record of the date and time of the call. I guess if they fall through with their promise I can escalate and see where it will gets me to. Right now it is just taking their promise at face value......but don't they have recordings of conversation ? although don't know how we can get our hands on those recording ?

[SC118]

Commission for Complaints for Telecom-television Services I think

[tony2024-10-28]

hi, Nick000

good to hear you got $800+ credit balance. did you get that offer in gift card too? or other format if you do not mind. Either way, did you get any written proof for their offer of the credit balance? I do not have half of your balance credit in gift card format available in 3 months. Unfortunate I did not any written proof. I am worrying 3 months later, we might have to do the same thing to phone their service lines from one line to another line for hours and days to ask the gift card, It is nightmare and very suffering experience 

[tony2024-10-28]

thanks. We are the same pages. the following are excerpted from CRTC website about what kind right we have as prepaid phone customer and how to do the complaint. If the the gift card promise is a liar 3 months later, I will directly contact CRTC, I have kept the record about my balance  and expire date which was provide by them before the prepaid phone was transferred to  monthly plan and offered the gift card. Comparing with a giant, we are so little but still have the right to be treated fairly in canada

Do you pay before you use your wireless service?

If so, you have the right:

•  to cancel your contract at no cost after a maximum of two years
•  to have your service suspended at no cost if your phone is lost or stolen
•  to receive a notification when you are roaming in a different country, telling you what the rates are for voice services, text messages, and data usage
•  to a minimum grace period of seven calendar days in order to “top up” and retain your prepaid balance

•  to a contract that uses plain language, and clearly describes the conditions that apply to your prepaid balance and how you can check your balance
•  to have your phone unlocked by your service provider immediately upon request, at no charge, and newly purchased phones from your service provider must be provided to you unlocked
•  to cancel your contract and return your phone at no cost, within 15 calendar days and if you have not used more than half of the usage specified in your monthly plan limits, if you are unhappy with your service

Are you a person with a disability?

If so, you have the right to a copy of your contract, privacy policy, fair use policy, and Critical Information Summary in an alternative format at no charge. You are also entitled to a longer (30 calendar day) trial period and to all of your monthly usage during the trial period to ensure that the service and phone meet your needs.

Have a complaint about your wireless service?

First, try to resolve the issue with your service provider. If you are still unsatisfied, please contact the Commission for Complaints for Telecom-television Services.

Mail: P.O. Box 56067 Minto Place RO, Ottawa, ON K1R 7Z1
Website: www.ccts-cprst.ca
Toll-free: 1-888-221-1687
TTY: 1-877-782-2384
Email: response@ccts-cprst.ca
Fax: 1-877-782-2924

[tony2024-10-28]

I did the same as you and emailed myself:  the date, the time, the phone number, the manager name, the during of the time, my drive lessons number and visa card number they asked for.

Yes, they record any conversation as they said for "training purpose, ..." but most time if we are looking for their record for proof,  they will say those recording will keep only of a certain time, not available at that time. For prepaid service, we paid before we use the service, they took the top-up,  then the mutual agreement are signed  by both parties until top-up expired or balance is too small, but they just suddenly shut down the prepaid  service/breach the contract before most prepaid phone's expired dates without a proper transition plan for balance. so how will be the verbal agreement from them? 

[CayugaD]

I just received my 1st bill for the Talk and Text plan after migration - with tax $5.65 / month (67.80 a year).  Obvious this was a special plan compensating the transition as the normal Talk and Text plan is $35/ month - special for new activations at $25/month plus taxes.  Details on all plans are the same. Unlimited Canada Wide talk and text calling includes video and photo messages- Voice mail and 2000 call fwd minutes. Not so sure I want to try and get credits back may screw up this plan which for me is perfect and cheaper than the 100 bucks a year and I had to add text messaging at 3.00 a month to get unlimited in and 30 out..

So for those that got credits back what plan did they give you if any and what cost?

[fiona59]

That $3/month text plan is what I had, I got it in 2006 and held onto it during all their changes.  It's nothing new.