Confirmed today with Rogers Pay as you go Support that the problem is still occurring. My plan has 250MB of minutes per month but Rogers started to charge me after only using about 70MB in last month. I wonder how many other Rogers customers are unknowingly just paying the charges.
Fully agree with your comments. Recommend you print the statement on a regular basis (like every 20 days) to keep record of transactions. I've also made this comment to Rogers but to no avail.
I figure Rogers is making a fortune on this technical problem and so the last time it happened, I demanded three free months of free cell service - they obliged without much of a fuss. Makes you think that perhaps they know exactly what they're doing. I can't imagine that their technical staff can be that incompetent.
...the ability to track your usage on Paygo is atrocious, it is impossible to track a month since the page only holds so many entries.
I also check my usage at appropriate times. When the page is almost at the stage where I'll lose information I take a screen shot and save it, renaming it to say "Rogers Cell May 26". I print the screenshot every three months or so.
Also, the ability to track your usage on Paygo is atrocious, it is impossible to track a month since the page only holds so many entries.
You probably have a different plan than I have. I can see every call and text back to February 2018 and what I was charged. I try to copy and save the transactions before they're gone for my records.
Pay as you go online statement will only display previous 60 activities. In many cases, this is not sufficient to see a full list of activities in a billing cycle and allow Rogers customers to monitor any their usage (and how close they might be to the limit)
My PayGo Call/Transaction History goes back to February showing 4 billing cycles (4 911 charges) and is a lot less than 60 items. But then I only use the phone occasionally. I'm on the original legacy plan, pay $100 per year, often from my balance if available.
The current rate is $0.50/minute + long distance charges, and $0.30 for texts, $0.75/month for 911 service, deducted from the $100 balance. If someone sends me a text with a picture, I don't see it. I then have to turn on Data to receive it, for which I'm charged additional.
That is indeed a completely different plan.
My plan is $30/month which includes unlimited text, 250MB data and 50 minutes of phone calls.