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No Call/Transaction History on PAYGo Account

57
Resident Expert
Resident Expert

I tried to view my Call/Transaction history today, but instead of being able to see it, I get the following message instead:

 

"Are you an existing Rogers Prepaid customer?  Give us a call at 1-800-575-9090 or visit a Rogers store for help managing your plan. View Details "

 
I called to see what the problem is and was told it's a known issue which should be resolved soon (probably Tomorrow?)...  You can always get your balance by calling, but the Call/Transaction details are currently unavailable.
 
*Added Labels*


47 REPLIES 47

Re: No Call/Transaction History on PAYGo Account

HowardL
I Plan to Stick Around

Thanks @zolker for the workaround.

 

I was wondering why I got charged $10 in the past 10 days and assumed caused by the text from Rogers remind my "To continue using data services, please select...."

Then I tried the workaround several times but failed, I always got redirected. Then finally I find I shall click the "billing and information" as the workaround describing, instead of "view call/transaction history".

Re: No Call/Transaction History on PAYGo Account

patdrummond
I Plan to Stick Around

Same problem.  My online paygo account was essentially empty!  I called and did not get any hint they might fix it.  I was told to call the paygo line - do you have any idea how painful that is to copy down 3 months worth of transactions?  So this week I tried to access *611 to see my credit balance and the call was blocked with a message asking me to authorize wi-fi calling. I don't have data service so I assume it will cost a lot if I say yes.  Are they trying to get rid of paygo customers?

Re: No Call/Transaction History on PAYGo Account

57
Resident Expert
Resident Expert

@patdrummond : The workaround outlined early in this thread by @zolker still works for me.  Here's the link to that post:

 

https://communityforums.rogers.com/t5/Pay-as-You-Go/No-Call-Transaction-History-on-PAYGo-Account/m-p...

 

1. Login to MyRogers.  Open a new tab in your browser and click the link in @zolker 's post (or copy it into the new tab).

2. Click on Bill & Payments.

3. You may be taken to your overview page for PAYGo or Cable. Click the PAYGo account and you should then see the transaction history, just like before.  Sometimes you may get an error message in red. Try again at a later time if that happens.

 

If you simply want your balance and *611 isn't working from your cell, dial the PAYGo number 1-800-575-9090 from a landline to avoid charges to your account. and follow the instructions:

 

If you want to talk to a PAYGo agent, then use the following instructions, which can also be accessed via *611 from your cell:

 

https://communityforums.rogers.com/t5/Archived-Posts/Can-t-purchase-data-pass/m-p/426891/highlight/t...

 

I just tried *611 from my cell and it worked just fine for the balance, etc.  (you don't "see" anything, the balance is "heard".)  Make sure you have a good signal on your cell phone and there should be no reason for WiFi calling.



Re: No Call/Transaction History on PAYGo Account

patdrummond
I Plan to Stick Around

That link worked! THANK YOU. I don't think this another browser problem - tried both Firefox and Chrome. It's just a system without any maintenance support for paygo customers. Poor show.

Re: No Call/Transaction History on PAYGo Account

sjrrath
I've Been Here Awhile

Thanks, worked for awhile, but doesn't work for me anymore.

 

Re: No Call/Transaction History on PAYGo Account

sjrrath
I've Been Here Awhile

Thanks

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