Moving to Chatr

[fiona59]

Well, the day has come and Rogers has admitted we are no longer wanted.

My use is less than $6/month, so Chatr is my best option.   I have been on hold waiting to talk with a rep for 68 minutes at this point.

Has anyone managed to talk with one?

***Edited Labels***

[fiona59]

Well that was futile.  Call answered ten minutes ago.

They won't help you if you haven't already bought a Chatr Sim card.  The agent that I got didn't know if our balances would transfer over.  

The Rogers person told me she didn't know the answer about balance transfer and that was a Chatr question.

Now, considering I reloaded my account less than a month ago,  want my balance transferred or a refund from Rogers.  I mean it's the least they can do.  I've had this account for 20 odd years and most certainly would not have reloaded my account in September if they had told us we were being disconnected on December 16.

[TwitchyPuppy]

I migrated my dad from Fido to Chatr, I had just done a yearly refill. I went to a Fido store, they did their thing and I was out of there within 10 minutes.
Plus, they transferred the balance (same plan).

[fiona59]

OK, ten minutes at the Rogers store.  

Balance won't be transferred to Chatr.

Migrated to a Rogers plan (I'm paid for a year).  We get a new SIM card.  They cut us a "deal" on the sign up fee of $70.  We get a 50% discount.  Personally, I feel we shouldn't have to pay for it.  Rogers closed our service down.

So until I burn my balance, I have more phone service than I need.  The $15/month Chatr plan meets my need but I wasn't walking away from $300 on my pay as you go plan.

And no, Rogers wouldn't transfer my balance to my Rogers internet account.

[TwitchyPuppy]

Yikes.. Do you know if the store you went to was corporate or a dealer?

And I'd try my luck here: https://www.rogers.com/contact/share-a-concern/

[CayugaD]

Hello  I was curious how much Credit was transferred over to Chtr - and was there any issue to transfer the credits like did they have to go through Fido via phone call or just 'flip a switch' . I am with Rogers Pay as You Go  hoping they CHTR will do the same for me.  

[TwitchyPuppy]

Since I had done a yearly refill barely 3 days prior to the migration, they transferred the whole balance. The Fido employee called their internal support and what they did was transfer my dad's number from Fido to Chatr, close the Fido prepaid account and add $100 (plus tax) as the credit, to the newly created Chatr account, so the Fido employee could pick the $100/yr plan.

Hope that helps!

[fiona59]

The Manager of the Rogers store I went to said the balance will not transfer to  CHATR.  I asked to have it applied to our Rogers home account, Nope.

When I spoke with CHATR (after holding for over an hour) they said they knew nothing about honouring balance transfers and it was a Rogers issue.

So basically, I have a Rogers plan that is prepaid until my balance runs out.

Honestly, I wasn't impressed by the phone experience with CHATR staff.  They also charge for certain transactions performed by a human being.

[CayugaD]

Thankyou I had gone to a Costco and asked there- they could not do it and suggested Rogers Corporate store might. You may have had the best luck because of the recent top up- I am hoping the same but my top was in July. 

[CayugaD]

Thanks - I went to Costco and they couldn't do it and suggested a Rogers Corporate store might. Was it a Corporate store you went to?  If it was likely I will get the same spin.  I am still having a hard time with them getting the money upfront and not giving at least a credit. If someone took you money for a service and didn't come through like a contractor  that's fraud. Why is this different.

[fiona59]

I went to a freestanding Rogers store.  Had to make an appointment to get in.

[tony2024-10-28]

hello, I have 464.35$ in my prepaid fido phone during 19 years. I have phoned Fido for more than time with several rep but they kicked me to migration team, migration team to prepaid service, then to fido general service, no one answer the question on how to handle the balance. Does any one have other method to talk with Fido?

[CayugaD]

From my experience with Rogers Pay as You Go- it was frustrating yes and my 280 plus credit is gone but I got a 5.00 a month plan Talk and Text Canada Unlimited, just took it on the chin. But 60 a year is cheaper than I was paying 100. I went through the Migration team