Poor cell phone speeds in Barrie again

[cooper2]

Anyone else again getting very poor network speeds again in Barrie on the rogers 5g and LTE network. I tried both on my phone went from 80 mbit down to 10mbit down. I've checked it on multiple speed tests and it's the same. I have an s23. This is not the 1st time I've seen drops like this while at home

*Added Labels*

[RogersTony]

Hello, @cooper2 

Welcome to the Rogers Community Forums!

We know how important it is to have fast speeds. If you have not already please reboot your devices and try testing the speeds again after.

If issues are persistent you can report a cellular network issue quickly and easily by visiting rogers.com/outage. 

RogersTony

[bob2024]

Same here. Inside, outside different locations, it does not matter. I'm now at 10mb/s or less for over a week. Rogers started a ticket but I have not heard back.

[bob2024]

Same problem here. I have a ticket going already. I'ts definately a problem with Barrie service. I did a speed test yesterday in Vaughn and it was 85 mb/s. For the last month I only get 10mb/s or less in Barrie.

[RogersCorey]

Good morning @bob2024!

Please let us know the results of your currently escalated ticket once you receive an update on it. Keep us informed so that we can offer additional assistance if need be!

Regards,

RogersCorey

[bob2024]

Rogers has not resolved this issue. About a month ago speeds dropped from 85mb/s to less than 10mb/s. This is an area wide issue and has gone on for much to long. Rogers is not living up to their part of the agreement. Is Rogers not able to provide a propper signal in our area?

[bob2024]

As far as the ticket goes I have not heard back.

[RogersMoin]

Hello, @bob2024.

Thanks for the update. Have you tried reporting the issue through the MyRogers app | Support tab | Network Aid?

We can review your ticket notes and advise you accordingly. Please send @CommunityHelps a private message. We detailed more info about our private messaging in this blog. 

You can also continue working with our tech support team.

Regards,

RogersMoin