Rogers Community

RogersYasmine · ‎06-08-2023

Manage your family's data worry-free!

What is worry-free data management on a Share Everything plan or Shared Infinite plan?

Manage your family’s data through MyRogers for free with Share Everything_TM or Shared Rogers Infinite_TM plan. Just go to MyRogers to track data usage, set up fully customizable Real-Time* Alerts, or top up or pause data for each member or device that's part of the plan. *For other wireless customers it may take up to 12 hours to refresh.

Monitor data usage

If you have a Share Everything or Shared Infinite plan, you can see how much data you're using, in real time, through MyRogers.

Plus, if you're the Data Manager, you can see how much has been used by all of the plan members.

How can I monitor data usage?

Sign in to MyRogers (either through the app or a web browser).
Select your Share Everything or Shared Infinite plan.
- You'll see how much data each of the members/devices on your plan has used** and how much is included in your plan.
- You can also see how many days are left in your current billing cycle.

**The usage for Share Everything and Shared Infinite customers is in real-time. For other wireless customers it may take up to 12 hours to refresh.

Verify Data Overage Rate for Share Everything plans:

If you have a Share Everything plan, here's how you can check your overage rates:

Sign in to MyRogers (either through the app or a web browser).
Select your Share Everything plan, and you'll see your overage rate.

If you have a Rogers Shared infinite plan: Beyond the high-speed data bucket, each line gets unlimited data at a reduced speed up to 512kbps for basic email, browsing and apps -- no more data overages.

How can I set up customizable real-time* data alerts? (Only applicable with shared plans)

Sign in to MyRogers (either through the app or a web browser).
Select your Share Everything or Shared Infinite plan.
Select Manage Data Usage & Alerts.
- If this is your first time setting alerts, you’ll need to choose the account’s Data Manager.
- If you’re using a mobile device, select the line you want to set an alert for.
Turn on the alert using the data alerts
Use the slider to set when you’d like to receive data alerts for each member of the plan that shares data.
- If you need some suggestions for where to set your data alerts, check out our FAQs.
Select Save.
- Alerts are delivered via text notifications.

How can I add more data?

If you have a Share Everything plan, you can add a Data Top-up to your plan through your MyRogers account before you go over your data limit.

Sign in to MyRogers (either through the app or a web browser).
Select your Share Everything plan.
Near the graph showing your usage, select Add data.
Select the amount of data you want and then select Add data.

If you have a Shared Infinite plan, you can add a Speed Pass to your plan through your MyRogers account to keep going at high-speed data.

Sign in to MyRogers (either through the app or a web browser).
Under My Wireless Usage, select Add Speed Pass.
Select a Speed Pass and select Continue.
Select Purchase.

How can I pause data? (Only applicable with shared plans)

If you have a Share Everything or Shared Infinite plan:

Sign in to MyRogers (either through the app or a web browser).
Select your Share Everything or Shared Infinite plan.
Select Manage Data Usage & Alerts*.
- If you’re using a mobile device, select the line you want to manage.
Toggle Data Access on or off for the line on which you want to pause data.
You can choose to top up data, change your plan or continue with pausing data.
- When you change settings, the line for which you’re changing access gets a text message.
- When the new billing cycle starts, data access is automatically restored.

*Alerts delivered via SMS notification may be delayed if receipt of SMS notifications is restricted for any reason, including due to network coverage or availability; in such an event, customers should proactively check their usage to prevent overage charges that may be incurred.