Unable to access MyRogers for apple watch

[budmd]

I am unable to access the MyRogers website for apple watch to unlink an old apple watch. I keep getting a triangle with an exclamation mark in it when I select Manage Rogers Account

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[RogersCorey]

Good afternoon @budmd!

Have you tried clearing your browser's cookies/cache/history before logging into MyRogers?

Regards,

RogersCorey

[budmd]

It is not the browser that i am using, i am accessing it through the apple watch application. I can access it just fine through web browsers and the MyRogers application.

[RogersJermaine]

Hi @budmd,

Are you getting stuck on step 2 from the instructions listed here? Are you able to enter your information to sign in or is it not loading the website at all? 

RogersJermaine

[budmd]

Hi @RogersJermaine I am getting stuck at step two, where It isn’t showing me the sign in screen, it is only showing me a triangle with an exclamation mark in it 

[RogersJermaine]

Hi @budmd,

That is strange. We do apologize for any inconvenience with you not being able to get this completed. If you can, please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.

Regards

RogersJermaine

[jmick]

I am in the same boat. I just got a new apple watch and want to unpair the old watch from the cellular plan so I can pair my new watch.

When I click the information button for my Rogers account through the watch app then click "manage Rogers account" it shows an exclamation mark in a triangle and I cannot go any further. I have tried restarting both watch and phone with no luck.  As a result, I have not set up my new watch as I cannot undo my old watch - help!

[jmick]

Did you get this sorted? I am having the exact same problem