12-18-2022 09:47 AM - last edited on 12-18-2022 10:14 AM by RogersCorey
What is the point of a Rogers app? I've had a stroke that's left visual and perception issues (the spaces between words and letters on a keyboard are not the way others see them) having to sign in EVERY TIME I use the app, it can take up to an hour with constantly fighting to get the letters and numbers where they belong. I've tried to find disability support with Rogers it's been 4 hours to get this far. Any suggestions?
12-18-2022 11:28 AM
Which app (or website) specifically are you talking about? Most of them have a "remember me" option when you sign in. This places a cookie on the computer or device so that the next time you launch the app or use a bookmark to go to the website, the information is already filled in. This doesn't happen for every website - for example this forum requires you to fill in the password, but it should remember your username. Many remember both if you ask them to.
Perhaps you can get someone reliable that you trust to help you with this. You could even have them fill in all but the last password character the first time.
12-18-2022 11:37 AM
12-18-2022 11:43 AM
Sorry to hear that you need to fill in the username. I do not. You need to have the browser enabled to accept cookies - sometimes this can be turned off. Cookies are not a panacea, but can sometimes be helpful.
Do you have any accessibility options on your computer like using speech instead of typing? There may be others that I'm not familiar with, but may be available to someone with your condition. I taught myself touch typing 40 years ago, so I don't need to look at the keyboard when typing. Good Luck.
You mention "the app". Which app are you talking about? Are you using a device like a tablet or phone, or are you using a computer like a laptop or desktop?
12-18-2022 11:50 AM - last edited on 12-18-2022 11:56 AM by RogersCorey
I have received 6 plus community mailers and I don't have a magnifying glass strong enough to read them I've signed in 12 times in the last hour and I realized I'll have to get my worker to contact a lawyer so as to send a request to Rogers to make my account accessable because of my disabilities...
12-18-2022 11:50 AM - last edited on 12-18-2022 12:00 PM by RogersCorey
12-18-2022 11:55 AM - last edited on 12-18-2022 12:00 PM by RogersCorey
12-18-2022 12:02 PM - edited 12-18-2022 12:03 PM
Are you saying that Rogers is the only website that causes you these sorts of problems? You have not answered my questions as to what you're using to access this forum - a computer with browser, or a tablet with an undefined app, which you have not clarified.
Those e-mails you mention are probably just telling you that someone has responded to your posts (me).
I'm not sure what Rogers has for accessibility options. Perhaps someone else knows more about that topic.
12-18-2022 02:36 PM