Services option greyed out on MyRogers app

[Michmc78]

The services option on my Roger’s app has been greyed out for months. Very frustrating to not be able to view my data usage. I’ve reinstalled the app and nothing?

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[RogersMoin]

Hello, @Michmc78.

Thank you for being our Community member, and thank you for your post. 

I understand how inconvenient it can be to have the services option greyed out for such a long time, preventing you from viewing your data usage. Thank you for reinstalling the app.

• When you log in to the online portal at rogers.com/myrogers, can you view your data usage?
• Under Settings/Linked Accounts, do you see any inactive accounts?

I appreciate your patience as we work to address this matter for you. I look forward to hearing from you. 

Cheers,

RogersMoin

[brianb43]

Was there a solution to your issue?  I'm encountering the same thing....

[RogersCorey]

Hello @brianb43!

Sadly @Michmc78 didn't come back so we weren't able to find a resolution for this particular issue but we'd be happy to help you find a solution!

Have you tried accessing your account on our website to see if there's any difference? Or have you found that it's greyed out on both?

Have you made any recent changes to your account?

Regards,

RogersCorey

[brianb43 · Accepted solution]

Had to unlink and relink my accounts. Seems to be working now....